Senior Medical Secretary
1 month ago
Taking responsibility for managing the secretary services across SWNS division
Working with the business development team to monitor the achievement of typing targets by using the voice recognition/Dragon system
Liaising with consultants as necessary to ensure a seamless service is provided to patients and referrers
Ensure weekly not checked out and pending letters reports are sent out and actioned within the appropriate timeframes
Monitoring departmental working and identify service improvements to streamline services / improve patient experience / reduce cost / improve efficiency
Overseeing department procurement ensuring that supplies and resources are adequate which includes ordering of stock and approving invoices
Managing the medical secretary’s budget, both pay and non-pay budget, attending budget meetings and being responsible for monitoring and managing costs, escalating any concerns to the service manager
Escalating any concerns regarding achievement of KPIs to the service manager
Leading regular meetings with secretaries across the division
Ensuring relevant departmental policies, procedures and standards are in place
Working with the business development team to monitor the achievement of typing targets by using the Dragon system
Ensure weekly not checked out and pending letters reports are sent out and actioned within the appropriate timeframes
Managing the medical secretary’s budget, both pay and non-pay budget, attending budget meetings and being responsible for monitoring and managing costs, escalating any concerns to the service manager
Escalating any concerns regarding achievement of KPIs to the service manager
Leading regular meetings with secretaries across the division
Ensuring relevant departmental policies, procedures and standards are in place
To line manage a team of medical secretaries in the SWNS division including annual leave, sickness
To recruit and effectively induct new staff to the Trust, facilitating their personal and professional development. This involves identifying training and development needs, providing suitable development opportunities and evaluating development actions in accordance with the Trust’s appraisal and training procedures
To manage staff’s performance and to undertake yearly appraisals
Monitor the level and standard of work undertaken by staff and to guide, coach and advise them as appropriate. Provide briefing prior to and debriefing after all training and development activities
Being the first port of call in receiving, investigating and responding to complaints within the department
The Homerton University Hospital NHS Foundation Trust sits in the middle of one of the most diverse locations in the world. To this end we are committed to and champion equality and diversity in all aspects of our employment practice and service delivery. All employees are expected to understand and respect this commitment and work with us to promote equality and diversity in the course of their work.
It is the responsibility of each member of staff to be aware of, and work in in accordance with, the Trust’s safeguarding children and adults policies and procedures. This includes ensuring that they undertake statutory and mandatory safeguarding children and adult training appropriate for their role. In addition to acquiring safeguarding knowledge and skills, each member of staff must be competent and maintain their knowledge and skills in clinical practice to safeguard the health and wellbeing of children and adults.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.
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