Waiting Staff

**The Children's Play Village is the UK's Leading Indoor Role Play Family Leisure Venue.**

**We are recruiting Hosts / Waiting Staff to welcome and play host to our guests who are enjoying a meal or snack in our onsite bistro. We are looking to recruit team members and have opportunities ranging from 3 hours per week to 38 hours per week. Our Venue is open 7 Days a Week and we can offer a variety of contracted hours during the week with shifts ranging from 3 hours to 9.5 hours per day between the hours of 9am and 6.30pm Monday - Sunday. We are happy to hear from those who would like to work just one day a week to those who would prefer to work full time.**
- **9am - 6.30pm**:

- **10.30am - 6.30pm**:

- **12pm - 6.30pm**:

- **9am - 12.30pm**:

- **12pm - 3pm**:

- **3pm - 6.30pm**

**Our salary rates for the role range from £8.50 - £11 per hour depending on age / experience.**
- We offer a hosted service to our guests and our hosts will play a key role in ensuring our guests are hosted, offered the warmest of welcomes, feel comfortable and looked after from the start to finish of their visit. Experience that has been gained from quality establishments would be an advantage. What is of most importance to us at The Children’s Play Village is that our team members show the commitment to being the very best at what ever role they are undertaking. You will be working within an environment that strives to be the very best it can be and offer the highest quality of service and experience to all of our visiting guestsit is our team members who play the biggest role in making a visit to The Children’s Play Village memorable for our guests. You will have a passion for making all guests feel welcome and for making sure we take care of our adult and child guests. We are looking for those who have a warmth of character and natural ability and personality to engage our guests in conversation and ensure our guests have all that they need to enjoy their dining experience within our family play attraction._
- We want to hear from the very best hosting and waiting staff in Warwick and surrounding areas or those who want to become the very best and learn with us; people who want to excel and show off their talent for hosting, develop their skills and work within a high quality, caring, fun and professional environment._

**Main Areas of Responsibility**:

- Responsible for taking customer food and beverage orders with friendly, personalised attention towards each customer.
- Describe menu items to customers or suggest products that might appeal to them.
- Responsible for processing payment and issuing change where appropriate.
- To prepare and serve hot and cold drinks and dispense food and snack display items.
- Ensure all Bistro, party and corporate food/catering is delivered safely and served professionally.
- Ensure that counters, fridges, display units and vending machines are adequately stocked/re-stocked and that all goods are within the sell by / best before date.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- To routinely clean and sanitise work and service areas, utensils and equipment.
- Maintain high standards of food presentation, ensuring a welcoming clean, safe and hygienic environment.
- Deliver a consistently high level of customer service so that customer expectations are exceeded.
- Maintain high standards of personal presentation and personal hygiene.

**Housekeeping and Safety**
- Ensure that appropriate food hygiene standards are maintained at all times.
- Ensure that stock is appropriately displayed and rotated and that out of date or unfit stock is removed.
- Ensure that all front of house areas are routinely kept clean and tidy.
- To ensure that all tables are cleaned thoroughly and regularly throughout the day.
- Carry out regular checks of front of house equipment and premises to ensure they are safe and in good working order and report faults to the Front of House Catering Manager as required.

**Cleaning**
- Undertake all tasks as trained and directed so that high standards of health and safety and food hygiene are met.
- Washing up, manually and by machine as required to set standards.
- General cleaning and to follow the cleaning schedule as directed.
- Keep all areas clean and tidy including tables.

**Customer Care**
- Provide high standards of customer care, so that the reputation of The Children's Play Village is enhanced and sales targets achieved.
- Provide a high quality service at all times.
- Participate in staff training and support any Children's Play Village Initiatives.
- Assist visitors with queries in a prompt, professional, courteous and friendly manner, so that customer care standards are met and complaints kept to a minimum.

**Special features**
- The ability to work in a noisy, active, attention-seeking and often physically demanding environment for sustained periods of time.

**Details of education and experience