Client Care Associate

7 months ago


Kirkcaldy, United Kingdom St Clair Veterinary Group Kirkcaldy Full time

**Client Care Administrator**

**Salary: £11.44 per hour**

**Location: St Clair Veterinary Group, Kirkcaldy**

**Job Type: Permanent, Part-time**

**Hours: 18 Hours per week**
- Are people, pets and positivity your thing?_

If so, we would love you to join our fantastic team as our new Client Care Administrator

The role provides valuable experience and an ideal chance to work alongside a talented team.

**Responsibilities include, but not limited to**:

- Greet and receive clients and their pets on arrival and then monitor and manage waiting times.
- Scheduling all appointments efficiently, ensuring a flexible and polite approach in meeting the client’s needs.
- Counsel clients concerning available products and also basic pre and post-operative care where appropriate and promote sales where appropriate.
- Deal with requests for help from vets wherever possible.
- Deal with client complaints according to the practice complaints procedure and escalate to the appropriate person where necessary.
- Handle any complaint tactfully and pleasantly, ascertaining the problem and approaching the appropriate vet, nurse or manager, if necessary, to discuss the issue quietly and resolve for the client.
- Support Insurance Claim procedures.
- Debt Management - Phone clients to ensure bills are paid on time.

**Required Skills and Experience**
- Previous Customer facing experience
- Excellent communication skills, both verbal and written
- Highly motivated to provide excellent service to clients and the practice
- Excellent administration, organisational and time management skills with excellent attention to detail
- Excellent IT skills - Microsoft (Outlook, Word and Excel).

**Benefits**
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About us**

We are a RCVS accredited, primary care practice for small animals that operates across Fife in Scotland and multiple other sites.

As a committed animal practice, we pride ourselves on providing an extensive and comprehensive range of services.

With our certified team of vets and nurses we ensure that our patients get the best quality care with us.


  • Client Care Associate

    7 months ago


    Kirkcaldy, United Kingdom St Clair Veterinary Group Kirkcaldy Full time

    **Client Care Associate (Veterinary Receptionist)** **Salary**:£20,820 (FTE £23,795)** **Location: St Clair Veterinary Group, Kirkcaldy** **Job Type: Permanent, 9 Months - Fixed Term** **Hours: 35 Hours per week** - Are people, pets and positivity your thing?_ If so, we would love you to join our fantastic front-of-house team as our new Client Care...

  • Care Planner

    2 weeks ago


    Kirkcaldy, United Kingdom Prestige Nursing + Care Full time

    **Job title: Care Planner** **Salary: £22.000** **Location: Kirkcaldy** **Hours: Full time, Mon - Fri 9-5 (plus paid on call expectations)** **Life at Prestige**: People are at the very heart of Prestige, and we want to make life better for them. As a Care Planner you’ll grow and develop in an exciting business that puts people at the centre of...

  • Care Planner

    2 weeks ago


    Kirkcaldy, United Kingdom Prestige Nursing + Care Full time

    **Job title: Care Planner** **Salary: £22.000** **Location: Kirkcaldy** **Hours: Full time, Mon - Fri 9-5 (plus paid on call expectations)** **Life at Prestige**: People are at the very heart of Prestige, and we want to make life better for them. As a Care Planner you’ll grow and develop in an exciting business that puts people at the centre of...


  • Kirkcaldy, United Kingdom St Clair Veterinary Group Full time

    Job Title: Client Care Assistant **Salary**: £9.53 Location: ST Clair - Kirkcaldy **Job Type**: _Part-Time_ Hours: 16 hours **Your role and responsibilities** - Greet and receive clients and their pets on arrival and then monitor and manage waiting times. - Scheduling all appointments efficiently, trying to be flexible around the client and being...

  • Client Care Advisor

    7 months ago


    Kirkcaldy, United Kingdom Vets for Pets Full time

    **Kirkcaldy Vets for Pets** **Client Care Advisor** **Salary £11.05 Per Hour** If you enjoy providing great service and working in a team, we have just the opportunity for you at our Kirkcaldy practice. Located just north of the picturesque city of Edinburgh, Kirkcaldy is equally as stunning and steeped in history! The surgery itself is fitted with...

  • Physician Associate

    2 weeks ago


    Kirkcaldy, United Kingdom NHS Scotland Full time

    Urgent Care Service Fife (Out of hours service) are looking to recruit a Physician Associate (PA) to work within our Urgent Care centres across Fife, this is an exciting opportunity to become part of an established Multi-disciplinary team providing out of hours cover to the Fife locality. Specific experience in AMAU, ED, GP, Primary or Urgent Care would be...

  • Care Assistant

    6 days ago


    Kirkcaldy, United Kingdom Prestige Nursing + Care Full time

    **Job Title: Care Assistant** **Hourly Rate: £10.50ph Mon to Fri & £14ph at weekends plus mileage at 35p per mile and holiday pay** **Hours: Full Time and Part Time available, family friendly working hours!** **Locations**:Kirkcaldy** We want to make life better for more people. As a Care Assistant you’ll be joining us in our continued efforts to...

  • Care Assistant

    2 weeks ago


    Kirkcaldy, United Kingdom Prestige Nursing + Care Full time

    **Job Title: Care Assistant** **Hourly Rate: £10.50ph Mon to Fri & £14ph at weekends plus mileage at 35p per mile and holiday pay** **Hours: Full Time and Part Time available, family friendly working hours!** *p.e up to £24716 pa pro rata* **Locations**:Kirkcaldy** We want to make life better for more people. As a Care Assistant you’ll be joining...

  • Care Assistant

    1 week ago


    Kirkcaldy, United Kingdom Prestige Nursing + Care Full time

    **Job Title: Care Assistant** **Hourly Rate: £10.50ph Mon to Fri & £14ph at weekends plus mileage at 45p per mile and holiday pay** **Hours: Full Time and Part Time available, family friendly working shifts!** **Locations**:Kirkcaldy** We want to make life better for more people. As a Care Assistant you’ll be joining us in our continued efforts to...

  • Care Assistant

    1 week ago


    Kirkcaldy, United Kingdom Prestige Nursing + Care Full time

    **Care Assistant > Kirkcaldy /Burntisland> Experience preferred but not essential as full training given > Competitive rates of pay + travel allowance.** Are you interested in making life better for older people but not have any professional experience Or do you have previous care experience? Be that as a Care Assistant working in Care homes, as a Homecarer...

  • Care Assistant

    1 week ago


    Kirkcaldy, United Kingdom Prestige Nursing + Care Full time

    **Care Assistant > Kirkcaldy /Burntisland> Experience preferred but not essential as full training given > Competitive rates of pay + travel allowance.** Are you interested in making life better for older people but not have any professional experience Or do you have previous care experience? Be that as a Care Assistant working in Care homes, as a Homecarer...

  • Care Assistant

    2 weeks ago


    Kirkcaldy, United Kingdom Prestige Nursing + Care Full time

    **Care Assistant > Kirkcaldy /Burntisland> Experience preferred but not essential as full training given > Competitive rates of pay + travel allowance.** Are you interested in making life better for older people but not have any professional experience Or do you have previous care experience? Be that as a Care Assistant working in Care homes, as a Homecarer...

  • Care Assistant

    1 week ago


    Kirkcaldy, United Kingdom Prestige Nursing + Care Full time

    Care Assistant > Kirkcaldy /Burntisland> Experience preferred but not essential as full training given > Competitive rates of pay + travel allowance. Are you interested in making life better for older people but not have any professional experience Or do you have previous care experience? Be that as a Care Assistant working in Care homes, as a Homecarer...

  • Care Assistant

    7 days ago


    Kirkcaldy, United Kingdom Avenue Care Services Full time

    **VACANCIES kirkcaldy** **NEW RATE* £13.00 and £15.00 at weekends** **What We Can Offer You** - £12.00 per hour and **£13.00 qualified per hour with SVQ2 Mon-Fri**: - **£14.00 per hour and £15.00 qualified per hour with SVQ2 Sat - Sun**: - Pension and accrued holiday pay - **Fortnightly pay**: - **Permanent contracts for both P/T & F/T with...

  • Care Assistant

    2 weeks ago


    Kirkcaldy, United Kingdom Prestige Nursing + Care Full time

    **Care Assistant > Kirkcaldy /Burntisland> Experience preferred but not essential as full training given > Competitive rates of pay + travel allowance.** Are you interested in making life better for older people but not have any professional experience Or do you have previous care experience? Be that as a Care Assistant working in Care homes, as a Homecarer...

  • Care Assistant

    1 week ago


    Kirkcaldy, United Kingdom Prestige Nursing + Care Full time

    **Care Assistant > Kirkcaldy /Burntisland> Experience preferred but not essential as full training given > Competitive rates of pay + travel allowance.** Are you interested in making life better for older people but not have any professional experience Or do you have previous care experience? Be that as a Care Assistant working in Care homes, as a Homecarer...

  • Care Assistant

    5 days ago


    Kirkcaldy, United Kingdom Prestige Nursing + Care Full time

    **Care Assistant > Kirkcaldy /Burntisland> Experience preferred but not essential as full training given > Competitive rates of pay + travel allowance.** Are you interested in making life better for older people but not have any professional experience Or do you have previous care experience? Be that as a Care Assistant working in Care homes, as a Homecarer...

  • Care Assistant

    7 months ago


    Kirkcaldy, United Kingdom Bennochy Lodge Care Home Full time

    Job Title: Care Assistant **Responsibilities**: - Provide assistance to individuals with daily activities such as bathing, dressing, and grooming - Assist with meal preparation and feeding - Administer medication according to prescribed instructions - Monitor and record vital signs and report any changes to the supervisor - Assist with light housekeeping...

  • Senior Care Assistants

    7 months ago


    Kirkcaldy, United Kingdom Harbour Care Full time

    **UNDER NEW MANAGEMENT** **SENIOR CARE ASSISTANT - NIGHT DUTY** We are a cutting edge care facility, who have an opportunity for exceptional Senior Care Assistants to join our team, on nights. We are looking for Senior Care Assistants who have a great sense of teamwork, can deliver innovative care to our diverse clientele, and who have a great sense of...

  • Care Assistants

    2 weeks ago


    Kirkcaldy, United Kingdom Prestige Nursing + Care Full time

    **Care Assistant > KIRKCALDY> Experience preferred but not essential as full training given > Competitive rates of pay + 26p per mile travel allowance.** Are you interested in making life better for older people but not have any professional experience Or do you have previous care experience? Be that as a Care Assistant working in Care homes, as a Homecarer...