Controller

2 weeks ago

Huddersfield, United Kingdom Local Care Direct Full time

**Description**:
**Controller**:
**The closing date is 18 March 2024**:
**Job summary**:
Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire.

**We have an opportunity for new **Controllers to join our team working Part-Time across Overnights & Weekends in our Bradley based Contact Centre.**

The Controller is responsible for the smooth running of services in real time, including managing the patient transport services, primary care centre (PCC) appointments and home visiting.

**Salary**:£11.93 per hour in hours & £12.93 per hour Out of Hours

(In Hours = Monday to Friday 08.00 to 18.00 & Out of Hours = Monday to Friday 18.00 to 08.00 and all day Saturday Sunday)

**Location**: Local Care Direct, Contact Centre, Unit 2, Longbow Close, Bradley, Huddersfield, HD2 1GQ

**Shifts Available (working across a 4 week rolling rota)**:

- Monday week 4 23.59-07.59
- Tuesday weekly 23.59-07.59
- Friday weeks 1,2&4 18.00-00.14
- Friday weekly 23.59-06.59
- Saturday weeks 1&3 07.00-16.14
- Saturday weeks 1,2&3 23.59-06.59
- Sunday weeks 1&4 07.00-16.14

**Main duties of the job**:
The Controller is responsible for the smooth running of services in real time including managing the patient transport services, primary care centre (PCC) appointments and home visiting. At times this may involve direct liaison with our partner Yorkshire Ambulance Service (YAS) to deliver a seamless 111/WYUC service.

The role involves managing the requests for clinical services through the clinical management SystmOne, using protocols to determine the most appropriate contact for patients.

The Controller is based in the main Local Care Direct contact centre at Bradley, Huddersfield. This role will also be required to operate during any other contract that Local Care Direct enters into.

This role will include monitoring of primary care centre (PCC) diaries in liaison with Receptionists at each centre. They will also liaise with YAS operations staff to monitor activity and notify of any changes to primary care centre services as and when they happen.

**About us**:
**We care about people at Local Care Direct.** Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together.

**Our purpose is to care for people.** Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including: a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk-in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.

**Benefits of working for Local Care Direct**:

- Employee Assistance Programme
- Comprehensive Staff Training programme
- Modern working environment with a positive atmosphere
- **NHS Pensions**:

- NHS Discounts (Blue light card)
- Various hours available in a 24/7 environment
- Support available 24/7
- Health & Wellbeing group to support staff
- Supportive and Friendly teams
- Annual Awards focused on raising money to support a local charity
- Internal reference number: LB3633_

**Job description**:
**Job Title**: Controller

**Team**: West Yorkshire Urgent Care

**DBS Check Level**:Basic

**Base location**: Bradley, Huddersfield

**Line Manager**:Contact Centre Manager

**Job Purpose**:
As a Controller you will be based in the main Local Care Direct contact centre. The role involves managing the requests for clinical services through the clinical management SystmOne, using protocols to determine the most appropriate contact for patients. You will be responsible for the smooth running of services in real time including managing the patient transport services, primary care centre (PCC) appointments and home visiting. At times this may involve direct liaison with our partner Yorkshire Ambulance Service (YAS) to deliver a seamless 111/WYUC service. This role will also be required to operate during any other contract that Local Care Direct enters into. This role will include monitoring of primary care centre (PCC) diaries in liaison with Receptionists at each centre. You will also liaise with YAS operations staff to monitor activity and notify of any changes to primary care centre services as and when they happen.

**Key Principles**:
The role is central to the smooth running of both In-Hours and Out-of-hours operations. Excellent communication skills are required to be able to liaise with outside agencies, other healthcare providers and patients. You need to be able to work to tight timescales in a calm professional manner at all times. You will have a sound k

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