Clinic Assistant

2 weeks ago


Cambridge, United Kingdom Cambridgeshire Community Services NHS Trust Full time

An exciting opportunity to work Full Time has arisen for an enthusiastic, committed and experienced Clinic Assistant to provide high quality services to the community who use the Integrated Contraception and Sexual Health (iCaSH) services across Cambridgeshire. The post can be based at any of our sites: Wisbech Clinic, Cambridge Clinic, Huntingdon Clinic or Peterborough Clinic.

You will have ‘front of house’ experience with a demonstrable ability to develop a warm and welcoming rapport booking appointments over the phone and in person for the people who use our services.

You will need an understanding of confidentiality and the sensitivity involved in the delivery of a contraception and sexual health service with a keen eye for detail.

You will be part of a dynamic, supportive and friendly team who ensure the efficient and effective use of available resources, in meeting the contraception and sexual health treatment needs of people in Cambridgeshire.

The role can be based at any of our locations in Cambridge, Huntingdon, Wisbech and Peterborough.

Services are open Monday to Friday, including some evening cover and Saturday cover.

You will preferably have experience of using the Lilie electronic patient record system, although training will be provided as appropriate.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding - and that’s our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Maintain accurate patient records both manual and electronic in accordance with the organisation’s Record Keeping Policy.

When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

When required, take bookings for clinics and meeting rooms using an electronic booking system.

Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy and liaise with offsite storage companies as appropriate. File and archive accurately, using agreed filing system/s, make recommendations for any filing system changes and assist with any such identified changes.

Audio and copy typing for iCaSH clinicians under direction of secretaries/admin lead if required and provide administration support to the iCaSH Service secretaries if required.

Prepare clinical notes and sort pathology reports for clinicians. Open, sort and prioritise clinic mail.

Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.

Willingness to undertake and complete chaperone and venepuncture training/competencies, in order to support clinicians where required and act as a chaperone during clinical examinations and carry out venepuncture as appropriate and when required by the clinical and medical teams.

If you have any questions regarding this post please do not hesitate to contact us with any queries.

To see all job details, please view the attached job description and person specification.



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