Support Services Team Leader

2 months ago


Grantham, United Kingdom Woodland Trust Full time

**ABOUT US**
The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

**THE ROLE**
The Support Services Team Leader will be responsible for leading a team of Administrators within our Support Services department to deliver exceptional service to our internal stakeholders and supporters. They will lead by example developing and motivating a multi skilled team to successfully achieve agreed Service Level Agreements.

The role will involve supporting the team to investigate and resolve issues / complaints / feedback using agreed Trust processes, procedures and policies along with briefing the team on new campaigns and conducting team meetings.

This is a Hybrid working role, where you’ll work part of your time at home and part of the time from our Head Office based in Grantham, Lincolnshire. Our Hybrid Working Policy is flexible, and the frequency of time spent in your contracted office will vary across teams and job roles.

**THE CANDIDATE**
You’ll have excellent communication skills with a proven ability to develop, manage and motivate colleagues.
You’ll have experience of leadership, performance and team development within a customer service or data administration environment by using performance targets, Services Level Agreements and Key Performance Indicators.

Our Organisational Nature enables us to better understand what it means to be part of the Woodland Trust, empowering us to make an impact, every day. We want you to be able to role model our values; ‘Grow Together’, ‘Focus’, ‘Explore’ and ‘Make it Count’ to ensure each of us plays our part in helping to protect, restore and create our woods and trees.

**OUR COMMITMENT TO DIVERSITY & INCLUSION


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