Soho Support Coordinator

2 weeks ago

London, United Kingdom Soho House & Co. Full time

**Who We Are**

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

**The Role **

**Main Duties **
- Responsibility for amending, pausing, transferring and upgrading memberships, ensuring compliance with the appropriate Terms & Conditions.
- Use our Salesforce, GEM and OpenTable database to create, look up and update records for current and potential members.
- Completing general membership administration tasks
- Supporting other departments with information requests etc.
- Any ad-hoc projects given by the Head of Support / Soho Support Manager

**Requirements**:
This role is for you if you
- Are passionate about providing first class customer service
- Are an excellent problem solver
- Thrive in a fast-paced team environment
- Have experience of working in a customer facing role
- Have excellent verbal and written communication skills in English
- Are IT proficient with excellent knowledge of Microsoft Office
- Are great with new systems
- Are highly motivated, adaptable and have great attention to detail
- Are resilient and happy to deal with complaints through to resolution
- Enjoy working within a team in order to collaboratively find solutions
- Are able to work flexible shift patterns including evenings, weekends and bank holidays
- Are able to work shifts from home
- Are keen to learn more about Soho House

**Opportunities for all

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