Receptionist/clerk

Telephone calls to patients on behalf of the P-CAP clinicians. To maintain accurate and timely electronic and hard copy information using organisational systems as directed and in line with policies. Supporting operational staff to access management information, electronic and hard copy. Able to work on own initiative, prioritising work within defined policies and procedures to set timescales.

Promote the image of the department, checking that notices and leaflets are up to date & well presented. Ensure that all complaints, compliments, concerns, comments, and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately. Liaise with families and clinicians to ensure prescriptions are issued and collected in a timely manner, whilst following current policy. Collect and prepare information for service area users with support of line manager.

Monitor stock e.g., stationery and order supplies and equipment as required within the business area Physical Effort: Frequent sitting & standing. Inputting at a keyboard for most of day, frequent light effort to lift May have to occasionally move presentation equipment and office supplies or clinic consumables. Mental Effort: Frequent concentration is required when inputting into patient systems, typing documents, making appointments & processing records with a need to ensure accuracy Emotional Effort: There will be some exposure to service users who may exhibit difficult, challenging behaviours and emotional outbreaks. Working conditions: Exposure to unpleasant conditions is rare/occasional.

May be exposed to verbal aggression from patients. Will use VDU for high proportion of time. The flexible nature of the job may require post holder to move within the team or within the wider organisational setting as required and undertake similar duties Key Behaviour Competencies: Working together Be straightforward in our dealings with each other and build relationships Listen to others and explain the decisions we have made Recognise and remove barriers to action Create an open and positive learning culture Learn from mistakes & ask others for support where necessary Be aware of ones own behaviour, values, attitudes, strengths and weaknesses. Ability to reflect on ones behaviour and change them.

Uphold the values and be proud to be part of the organisation and ensure appearance is professional & name badge visible Act With Integrity Be honest and do what you say you will do Take responsibility and be accountable for your actions Guard and build the organisations reputation Consider the human and social impact of our work Treat everyone in a friendly,courteous manner; smile & make eye contact Building Success Together Be compassionate and accepting of others. Be straightforward in our dealings with each other and build relationships Listen to others and explain the decisions we have made Agree on our goals and see them through Treat each other with dignity and respect Learn from each others experiences Understand and recognise each others contributions of being of equal value Be prepared to challenge the status quo Contribute to the organisations success Stretch the boundaries of personal performance Look for better ways of working to achieve improvements Caring for patients Aim to meet the needs of our patients and partners in care Use initiative to enhance care in innovative and imaginative ways Respect individual cultural differences; challenge bias & prejudice Provide a high quality and safe service for patients Maintain privacy and ensure confidential information is kept safe Question poor practice, process & behaviour Health and Safety at Work and Infection Control: The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts of omissions. The post holder is also required to ensure that all staff under his/her control adheres to relevant statutory regulations, Livewell Southwest policies, department safety procedures, COSHH. Additional information for all posts The post holder is required to comply with all relevant policies and procedures pertinent to their post.

Current versions can be found on the intranet or via your manager. The areas listed below are those Livewell Southwest currently places particular emphasis on. Failure to follow correct policies and procedures may result in disciplinary action. Health and Safety at Work and Infection Control: The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts of omissions.

The post holder is also required to ensure that all staff under his/her control adheres to relevant statutory regulations, Livewell Southwest policies, department safety procedures, COSHH. Additional information for all posts The post holder is required to comply with all relevant policies and procedures pertinent to thei