Hotel Operations Supervisor

4 days ago


Solihull, United Kingdom Ramada Solihull Full time

**Ramada Solihull**

Here at the Ramada Solihull, we are looking to recruit for a new role within our business which is the Hotel Operations Supervisor.

The objective is to provide a quality operation to all of our guests coordinating the operation as and when required.

The Operations Supervisor must ensure the smooth planning and deliver a high level of service whilst managing the business needs and performance standards.

Working with all relevant Heads of Departments to meet and where possible exceed budget expectations.

**Main Duties**:

- Manage the overall set up, and replenishment of the day-to-day operation.
- Demonstrate and share best working practices in all duties, and comply with all hotel SOP’s.
- To recommend and develop new products and ideas that reflects the current trends or provides an opportunity to improve the operating standards of the hotel.
- In liaison with the H & S Manager, ensure that all systems and procedures in Health and Food Safety are in place and maintained at all times throughout the hotel.
- Ensure that all necessary audits are carried out efficiently and within the deadlines set.
- Deal with all customer comments in a positive manner and take appropriate action, turning any negative customer experience into a positive one.
- Report all maintenance issues and hazards and follow up to ensure a satisfactory resolution.
- Recommend and develop new service styles and business opportunities that support the standards within the business.

**Required Skills**:

- Excellent communication and organisation.
- Keen eye for attention to detail.
- Responds quickly to changing circumstances by being flexible. To not only accept change but to seek it out.
- A real “people” person, with rounded leadership and planning skills, with a capacity to grow and develop into new areas of expertise as required
- Ability to work to deadlines
- Strong working knowledge of Microsoft and CRM products

**Who we are**:
Ramada Solihull, Located in the town centre, near the Touchwood Shopping Centre. The Hotel grounds are home to one of the oldest bowling greens in the United Kingdom, having 146 bedrooms, 150+ car park, 80-seater restaurant and 6 Conference and events rooms with a maximum capacity of 200.

**Benefits**:

- Free onsite parking
- Discounted rates through the Wyndham Hotel Group
- Job Types: Full-time 40 hours per week
- Salary: £11.50 per hour
- Job Types: Full-time, Permanent

**Schedule**:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Weekend availability

**Job Types**: Full-time, Permanent

**Salary**: £12.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Weekend availability



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