Bingo Chat Moderator

**We are looking for a Chat Star to join our team on a permanent basis in our Nottingham Head Office.**At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo.
We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.**
**About you**
We are looking for the right person who can chat have a flare for entertaining whilst having fun with all our customers here at Buzz Bingo.
You will be someone that will ignite passion through their fantastic personality, can strike up conversations with our customers that’s not always about Bingo so having the know in general knowledge, facts & interests and what’s happening in the world today is key.
Your energetic and enthusiastic personality means you’re the perfect people person setting the right atmosphere, you have a positive and professional attitude with a natural presence and you’re able to build rapport with our customers, making conversations and thinking on your feet.
You’re passionate about creating the best experience for every customer, always looking for ways we can improve our overall customer experience and constantly injecting fun and energy every step of the way that leaves our customers thinking WOW**
**Your tasks and responsibilities**
- Reporting into the Live Bingo Operational Management Team
- Create a fun, entertaining and memorable customer experience for our customers every day, chatting to our players through our live chat functionality for our online and retail customers
- Chat to our customers and respond to customer questions within the appropriate response times
- Ensure that chat hosting Is delivered In line with the live bingo experience and is delivered to our core quality standards and expectations
- Engage, communicate effectively and work as one live bingo team to ensure our customers have the best in first-class experience
- Be the voice of promoting and upselling of all promotions across the business In line with guidelines and framework set and delivered through chat hosting
- Be the face and voice of social media campaigns and respond to customer queries
- Deliver and execute games, activities and quizzes that will Increase player engagement
- Ensure that chat etiquette Is managed effectively
- Manage chat bans effectively to customers and processed correctly In line with company processes
- You will enhance the customer experience making It personal to them through chat hosting
- Ensure that chat hosting Is delivered In line with all KPI metrics and targets
- Maintain responsibility for identifying Responsible Gambling triggers and ensure that this Is dealt with following company processes
- Monitor and record key live bingo features working closely with the live bingo host across retail and online
- Support Live Bingo Host throughout live bingo hours
- Award bonuses to players
- Such other comparable duties that may be required or requested by the Live Bingo management team

**Your knowledge and experience**
- Bingo experience Is desirable
- Excellent communication skills is a must
- Excellent Customer Service skills is a must
- Computer literate is a must
- Experience In performing arts/ entertainment industry is desirable
- Knowledge of Internal systems such as VF BOS, IMS is a good to have but not essential
- Knowledge of Data Protection (GDPR) and Safer Gambling is a good to have but not essential

**Your skills**:

- Excellent interpersonal skills, both written and verbal
- Enthusiastic and engaging personality
- Have a strong motivational & positive approach
- Team Player, you need to be able to work with a team of people at all levels
- Adapt quickly to different situations with a positive attitude

**Benefits**
- 33 days annual leave (including bank holidays)
- Options to buy additional leave
- Annual company bonus scheme
- Thrive App - for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions
- My Eva - an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
- Buzz Brights Apprenticeships
- Buzz Learning our digital learning platform with access to 100s of online courses
- Refer a friend scheme
- Life assurance
- Company pension

**Salary**: £22,000.00-£23,100.00 per year

Work Location: In person