Head of Property Sales Process

3 weeks ago


Bracknell, United Kingdom People First Personnel Full time

Are you interested in joining a large Independent Estate Agency and be based in their modern Bracknell Headquarters as Head of Sales Process.........then look no further

Your responsibilities would be to:
Maximising the company sell-through rate and value from Instruction to Sale Agreed Purpose, to ensure best practise is in place across the business and ensure that company systems and processes are followed to ensure results in this area are maximised

Key Area Responsibilities: - Run and distribute weekly deal league tables for all Negotiators, Customer and Client Managers - Analysis of statistics to ascertain training requirements - Daily PM meeting observation - Sales PM Call out Observation - Trainingof Branch Staff to improve key KPI’s - Evidence and remedial training of applicant registration & management process - Remedial Training of underperforming staff - Escalation of underperforming Negotiators/Customer & Client Managers/Sales Managers - Regionaland then HR - Implementation and oversight of PIP processes where improvement not delivered during the escalation

Review viewing feedback notes to check process - Review introduced volumes and call out process - Review Initial Registration Activity reports to ensure maximisation of early appointments & referrals with applicants - Open House process - Increase open house/blockviewings on new instruction launches - Buyer service issues/complaints - Listening to applicant enquiry calls - Evidence/monitor deal set up/booking process - Review SST escalations/rejections daily for process failure issues - Review Client advise escalationsdaily for process failures relating to sales process
- Review Central offer team escalations daily for process failure issues - Observation of offer submission - Daily review of portal enquiries not dealt with and time to deal with - Daily review of active offer pipeline - Daily review of offer agreed pipeline
- Daily review of outstanding viewing feedback - Daily review of Instruction/Open Houses % Key Personal Responsibilities: - Liaise with Offer Manager to ensure offers are maximised and escalate issues - Liaise with Regional Directors on branch/individualsperformance issues and escalations


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