Renewals and Retentions Specialist

2 weeks ago

Leicester, United Kingdom Community Brands Full time

We are seeking a **Renewals and Retentions Specialist** to join our growing team

**Position Overview**

Responsible for ensuring customers renew their relationship with the business through their contract, working in partnership with Customer Success Managers to meet net retention goals and create additional revenue opportunity through upsell and cross-sell. In turn, supported by their assigned Retentions Administrator, will ensure customer records and contracts are well maintained while providing necessary insight into their upcoming renewal targets.

**Responsibilities & Qualifications**

**A Day in the Life**
- Meet targets via effective use of value selling and other tools to redress detractors and discounting
- Confidently negotiate new terms and pricing
- Maintain an excellent awareness of customer needs, goals, and general market trends
- Manage the workflow of the Retentions Administrator to assist with relevant administrative duties
- Work collaboratively across business functions to leverage product or technical expertise to solve customer issues if they are a barrier to renewal
- Upsell or create cross-sell opportunities for existing customers by proposing solutions that meet their objectives at the point of renewal
- Reduce churn and drive new business growth through greater advocacy and reference ability
- Monitor personal benchmarks and KPIs to agreed expectations
- Follow process and workflow to ensure accurate records are maintained
- Be a known and reliable point of contact for a given portfolio
- Self-motivated, goal-oriented, and driven to succeed
- Work with management and CSMs to accomplish agreed goals
- Attend product trainings and conferences

**We are looking for someone who brings**
- Requires 3 years of experience in a related area as an individual contributor, at least 1 year in a comparable role
- Ideally 1 or more years of education sector experience, preferably within a SaaS business
- Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
- Enthusiastic and engaged verbal and written communication, organisation and follow up skills
- Excellent relationship building skills and ability to work both individually and as a member of a team
- Proven ability to handle multiple task with mínimal supervision
- Ability to work effectively within a fast-paced, deadline-driven environment

**Total Rewards**

About Us
- Community Brands - leveling the playing field between for-profits and purpose-driven organizations_

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

Why work here?
- Full personal membership to our private healthcare, AXA PPP
- 25 days of holiday, plus the bank holidays
- Generous paid sick leave
- Enhanced paid parental leave
- Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones
- Generous salary sacrifice pension scheme

Community Brands are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued.

We therefore treat everyone on the basis of their talent and cultural capability, and nothing else.

The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including:

- people with disabilities
- people of different sexual orientations
- transgender, non-binary, and gender non-conforming people
- people of different races
- people on the grounds of their gender
- those of faith and of no faith
- in relation to their age
- in relation to their social class or medical condition
- people who work part-time
- those who are married or in a civil partnership
- people who are pregnant, have recently given birth or are breastfeeding.

Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and dis

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