Housing Options Officer X2

1 day ago


Loughborough, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:Housing Options Officer x2** - Housing Support **Reference no**: Charnwood RQ518068 **A DBS disclosure is listed as a requirement for this role; however the level of disclosure has not been specified by the client.** Investigate and assess the needs of homeless and other housing applicants. Determine priorities and allocate properties. Offer advice and assistance on housing options and ensure Council policies and procedures are followed in the allocations and assessment process. Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
- Assess and process Housing register/Transfer Applications in accordance with legislation and council policy.
- Deal with enquiries from housing applicants; conduct interviews in the office, at the person’s home or on site.
- Assist in the allocation of council property as required.
- Allocate temporary accommodation and oversee management procedures including the payment of charges.
- Ensure that satisfactory conditions are maintained in temporary accommodation used by the council.
- Maintain and update computer records and paper files on all aspects of the Section’s activities.
- Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
- Deal with homeless enquiries outside office hours as part of a rota system.
- As a term of your employment you can be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authority's establishments.

“Essential Requirements” - Please check to ensure that your CV addresses the following items:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
- NVQ level 3 housing qualification or equivalent level of relevant experience
- Previous experience in housing or housing related work
- Knowledge of homelessness, void property management, benefit maximisation and rents
- Experience of managing own area/caseload
- Housing Act 1996 and Homelessness Act 2002 and associated guidance experience
- Fully proficient at using IT systems, with a good working knowledge of Microsoft Windows and Office packages

Other preferable/desirable details to include on your CV, if applicable:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for

N

**Job Ref: Charnwood RQ518068



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