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F&b Team Member Watermouth Castle

3 months ago

Ilfracombe, United Kingdom Kidspace Adventures Holdings Full time

Seasonal Positions available for Full or Part Time work from March 2024 until November 2024
- Berrynarbor, Ilfracombe
- Compensation: £8.60 - £12.00 per hour (age dependent)

**Would you like to be part of the team at one of the best attractions in North Devon?**

**About the Company**

Escapade Group Limited operate the ultimate indoor and outdoor adventure parks. Currently operating three popular brands, Hobbledown, Kidspace and Gripped across five sites, the business has ambitious plans to grow and expand. At present, there is an established Hobbledown Adventure Farm Park & Zoo at Epsom, Hobbledown Heath which opened in 2022 alongside Gripped, the best Adrenaline park in the South and two incredible indoor play and children’s party venues at Croydon and Romford.

We welcome over 900,000 people a year through our doors and host over 7000 birthday parties a year. In April 2023 we added Watermouth Family Theme Park & Castle to our portfolio which will take our visitor numbers to over 1 million per annum.

**About the Role**

Watermouth Family Theme Park & Castle is now recruiting for Food and Beverage Team Members.

We need people at Watermouth Castle.

**Applicants for this role must be over 18 years of age**

Personality Characteristics

Enthusiastic

Energetic

Exceptional team player

Well presented.

Confident and outgoing

Friendly and passionate about customer service

Solutions focussed - can demonstrate a can-do attitude.

Able to work independently and alone at times.

Hardworking and enjoys having pride in their work

Main Responsibilities
- Customer Service
- Act as a point of contact for visitors, answer questions, give directions and engage positively with visitors
- Report any issues or problems to the Duty Manager or Line Manager in order to drive continuous improvement
- Deliver outstanding customer service and demonstrate positive body language to all visitors
- Drive and encourage positive online social media reviews such as Trip Advisor, Facebook and Google
- Offer a positive first response when handling visitor feedback, complaints or queries
- Escalate any visitor issues to the Duty Manager or Line Manager if unable to resolve and conclude
- Assist with lost children and follow the procedure when a child is lost or missing from their parent or guardian
- Call for First Aid assistance should any accidents or incidents occur
- Presentation & Standards/Cleanliness
- Ensure cleanliness standards are maintained to a high standard and always take pride in the appearance of the site.
- Empty bins and litter pick in assigned area of work and around the site when moving to and from different areas
- Dispose of all rubbish and waste correctly
- Attend to spills as and when required
- Handle cleaning materials and chemicals correctly and in line with COSHH training
- Standard Operating Procedures
- Follow and complete opening and closing checklists in line with the standard operating procedures for each area of the site
- Oversea lunch service in Castle Cafe
- Clear and clean tables around the park
- Answer phones
- Upselling products when possible
- Health & Safety
- Responsible for complying with the company policy regarding Health & Safety
- Ensure job role is performed safely in line with the standard operating procedure and any specific safety controls
- Ensure hygiene standards are adhered to in specific work area
- Report any Health & Safety issues, potential hazards, accidents or near misses to your Line Manager, Duty Manager or member of the Management team immediately
- Applicants for this role must be over 18 years of age