Service Desk Analysts

3 weeks ago


Livingston, United Kingdom Net2Source Global Workforce Solutions Ltd Full time

**Role: Service Desk Analysts**

**Type: Contract (Hybrid)**

**Location: Livingston, UK**

Job Responsibilities:

- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
- May install software or perform hardware testing remotely
- Enter commands and observe system functioning to verify correct operations and detect errors
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualifications:

- Associate's degree in computer related field or equivalent training required
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
- Basic ability to work independently and manage one’s time
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software



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