Customer Relations Clerk

3 weeks ago


London, United Kingdom Nimax Theatres Full time

Customer Relations Clerk

Job description

**Job title**: Customer Relations Clerk

**Business unit**:Box Office/ Ticketing

**Responsible to**: Customer Relations Supervisor

**Responsible for**: N/A

**Key internal contacts**: Box Office Operations Manager

Box Office Supervisors

Access and Education Officer

About Nimax Theatres

Owned by Nica Burns and Max Weitzenhoffer, Nimax Theatres is a vibrant, entrepreneurial and innovative organisation that owns and operates six theatres in the heart of London’s West End - the Apollo, Duchess, Garrick, Lyric, Palace and Vaudeville. We’re here to put on great shows that people want to come and see, and deliver a fantastic experience in beautiful buildings.

Our current hit shows include _2:22 A Ghost Story, Six, The Play That Goes Wrong _and_ Harry Potter and the Cursed Child Parts One and Two_.

Our theatres currently have a combined capacity of 5,000 seats and, in addition to hosting some of the UK’s most critically acclaimed and successful plays, present a busy and varied programme of comedy, concerts and children’s theatre.

About this role

To work as part of a team to deliver a first class service and high standards of customer care.

Key duties and responsibilities

Customer Relations Duties
- Assist with Access and general enquiries about facilities, activities and events.
- Be familiar with all information pertaining to current and future performances.
- Process redeemed SOLT Theatre Tokens.
- Capture patron details in compliance with data protection policies and systems.
- Batch print and despatch tickets
- Cross sell theatre tickets within the Nimax Theatres group in line with the Company’s procedure.
- Attend in house and externally organised training sessions as required by the Company
- Exercise total confidentiality, discretion and integrity regarding information acquired as a result of the position held in the ticketing department.

Health and Safety
- Participate in and comply with arrangements laid out in the Company’s Health and Safety Policy and other related method statements, risk assessments and policies.
- Participate in and comply with arrangements laid out in Fire Risk Assessment and Evacuation Plan including training and rehearsal drills.

Person specification

Essential
- Exceptional communication and customer service skills
- Excellent time management and experience working to deadline

Desirable
- I years’ experience in a theatre environment - West End or Regional
- Knowledge/use of NLiven or similar Ticketing Software

Conditions:
Contract 40 hours per week - 4 x 10 hour shifts

Place of work Based initially at Lumley Court but the company reserves the right to assign the post holder to work at any London theatre operated by Nimax Theatres on a temporary or permanent basis.

Notice advised at point of formal offer.

**Please submit a CV and covering letter outlining your suitability for the role.**

**Closing date: Sunday 26th February


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