Patient Experience Administration Specialist

3 weeks ago

Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

The Patient Experience Administration Specialist will provide comprehensive administration and project support to the Patient Insight and Involvement Team and the wider Patient Experience Team. Currently, the Team is looking for two Patient Experience Administration Specialists to join our Team.
- Please be advised that interviews for this post are due to take place 24th June 2024*

The Patient Experience Administration Specialist will provide comprehensive administration and project support to the Patient Insight and Involvement Team and the wider Patient Experience Team.

Support effective implementation of systems and processes to support Patient Insight and Involvement activities and, where required, promote improvements in patient care.

Support the implementation of local indicators for monitoring and improving the patient experience.

Assist with the development of the Trust’s Patient Experience Annual Report and underpinning Standard Operating Procedures pertinent to the Patient Experience function.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence ® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Provide a single point of contact for information, support and involvement opportunities to patients, their carers, relatives, and staff.

Effectively use the Trust real time feedback system and software to gather intelligence and produce accurate information for dissemination.

Identify specific organisational issues arising from patient feedback and ensure action plans are requested from Groups in a timely way.

Provide support and advice for UHCW staff in the development of any patient experience and involvement activities.

Facilitate the development and maintenance of the Patient Experience intranet and internet content, ensuring that this is accurate and aligns with both local and national feedback and guidance.

Assist the Patient Insight and Involvement Team with the organisation of publicity and promotional events.

Work with the Patient Experience Coordinator and Managers to produce reports outlining trends in issues arising from consultation/engagement and patient experience contacts.

Facilitate training processes for the Patient Experience team.

Organise and manage own workload.

Assist the ADQ with the organisation’s work to improve patient experience internally and with independent providers and contractors.

Facilitate internal communication processes for the Patient Experience Team to publicise eg. training programmes, national reports.

Attend meetings both internally and externally as required, to take and transcribe minutes, proactively ensuring action points are completed and/or raised.

Facilitate social media campaigns on Twitter.

Support the analysis of patient experience trends and information to inform reporting including QIPS packs and Patient Experience Delivery Data Submissions.

Support the Patient Insight and Involvement Coordinator with the Patient Involvement Programme including arranging venues and engagement activities.

Complete accurate database entries.

Support staff with technical advice for production of documents in required formats using advanced functions within Microsoft Office e.g. Word, Excel, Access, PowerPoint and Publisher.

Participate in appraisals and personal reviews and work to achieve agreed set objectives.

Participate in appropriate training and development activities.

When required cover the work of colleagues during periods of absence or peak workloads.

Undertake any other duties as required by management in accordance with the grade and nature of the post.

Communicate with and to large groups of people.

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