Support Centre Coordinator

4 weeks ago

Toddington, United Kingdom Moto Hospitality Ltd Full time

**Support Centre Coordinator - Out of Hours**
**£12,160 pro rata**
**FTC till June**
**Hybrid Working**
**7pm to 7am (4 days on & 4 days off rolling 7-day rota)**
**This is an OOH (Out of Hours) on call position dealing with emergency callouts during evenings and weekends.**

Moto Hospitality Ltd is the largest operator of Motorway Service Areas in the UK, offering a number of leading high street brands such as BP Forecourts, M&S Simply Foods, WH Smith, Costa Coffee, Burger King and West Cornwall Pasty.

An exciting opportunity has arisen for an experienced OOH Support Centre Coordinator. As a member of the support centre team, you should have a background in Facilities and be able to handle pressure well working on your own initiative.

**What we offer**:

- 25 days holiday plus bank holidays, pro rata
- Up to £400 reward for every successful refer a friend
- Up to 60% discount for you, your partner as well as your family and friends
- Fabulous training and development

**Responsibilities**:

- You will be required to; support & liaise with the other helpdesk colleagues
- Work closely with the team to ensure jobs are logged and allocated in a timely manner
- All contractor SLA/KPI's maintained
- To keep all jobs updated daily and ensure 3hr urgent calls are dealt with in an expedited manner
- Support our teams on site as well as facilities management team
- Understanding of financial information relating to works approvals
- Respond to all calls and address all enquiries in a timely and professional manner

**Person Specification**:

- Facilities Maintenance/Helpdesk experience, ProNett
- Calm nature - even temperament
- Good telephone manner and excellent understanding of customer care
- Experience of Microsoft Word, Excel, Outlook and PowerPoint
- Ability to prioritise workload to tight deadlines.
- Ability to work on own as well as part of a team, working well under pressure
- Good organisation and administration skills.
- Accuracy and attention to detail
- Excellent communication/interpersonal skills
- Ability to liaise at all levels using tact and diplomacy.
- Reliability, Flexibility, Customer focused, Team player, Punctual, Enthusiastic with positive "can do" approach.
- Experience in a contract support or help desk role experience would advantageous.

If you're excited by the prospect of joining a well-established business, then APPLY NOW

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