Front of House Team Leader
7 months ago
'''Duties'''
- Greet and welcome customers in a friendly and professional manner
- Provide excellent customer service by assisting customers with their inquiries and needs
- Handle cash transactions accurately and efficiently
- Maintain a clean and organized front-end area, including checkout lanes and displays
- Monitor inventory levels and restock merchandise as needed
- Collaborate with team members to ensure smooth operations and customer satisfaction
- Follow company policies and procedures regarding safety, security, and customer service
- Training new employees as and when required
- Organising and conducting team meetings
- Managing VIP clients
- Opening and closing the restaurant
- Identifying areas of improvement and performance within team
'''Requirements'''
- Previous experience in a customer service role, preferably in a retail or hospitality setting
- Strong communication and interpersonal skills
- Ability to work well in a fast-paced environment
- Attention to detail and accuracy in cash handling
- Excellent math skills for calculating totals, discounts, and change
- Flexibility to work evenings, weekends, and holidays as needed
- Proven Leadership skills
**Skills**:
- Help: Providing assistance to customers and team members as needed.
- Leadership: Showing leadership qualities by taking initiative and guiding others.
- Restaurant: Familiarity with restaurant operations, such as food preparation and customer service.
- Hospitality: Understanding the importance of providing exceptional service to customers.
- Supervising: Ability to supervise and manage a team effectively.
- Team management: Ability to coordinate and motivate a team to achieve common goals.
**Job Types**: Part-time, Permanent
**Salary**: £11.50-£12.50 per hour
Expected hours: 10 - 25 per week
**Benefits**:
- Discounted or free food
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to Relocate:
- Romford: Relocate before starting work (required)
Work Location: In person
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