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Customer Service Representative

4 weeks ago

Hitchin, United Kingdom Crane Building Services & Utilities Full time

Reporting to the Inside Sales Manager (Utilities) the Inside Sales Representative serves as the key direct customer contact point for quotation and order processing and is the primary liaison point with Channel Partners & customers in ensuring customer requirements are fulfilled. Responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical inquiries and order expediting whilst delivering a world class level of customer service to all internal and external customers.

Responsibilities include:

- Process customer orders in a timely and accurate manner including clarification and order entry, ensuring that part numbers, prices and lead times are correct and in line with our product offering.
- Review customer enquiries working with external sales, engineering, technical and other departments to produce sales quotations and provide to customers in a timely manner.
- Work to achieve KPI’s set for the individual and department, including time taken deliver quotation, and process orders etc.
- Proactively advise customers of re-schedules or delays affecting promised ship date.
- Review and validate quoted delivery prior to order entry in conjunction with system requirement and relevant departments.
- Implement all change orders, order cancellations and maintains existing sales orders and acknowledges processing of order changes to customer.
- Work closely with external sales and internal departments to obtain timely answers for customers.
- Inside Participate actively in the Crane Business System processes including Kaizen team involvement, problem solving, and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Hitchin: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Hitchin

Reference ID: Inside Sales 2023

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