
Nepts Controller
7 months ago
**Main responsibilities**: 1. Control and plan required journey to available resources in a timely fashion ensuring wherever possible patient journey achieve KPI 2. To receive telephone calls from NEPTS drivers and Health Care Professionals (HCPs) 3. Answering calls professionally and politely and in a timely manner.
4. Out of hours provide a transport booking service. Completing the patient eligibility criteria assessment as applicable and advise if they meet the criteria. If a patient is not eligible, sign post the caller to alternative modes of transport or Hospital Travel Cost Schemes (HTCS).
If ineligible escalate as per policy 5. Inputting/Registration of eligible transport bookings onto the Cleric CAD computer system. 6. Calling patients and departments ahead of appointments to check and confirm travel arrangements.
7. Liaise with Operational Crews regarding patient journeys and any required updates and input all data into Cleric. 8. Liaise with Health Care Professionals as and when required regarding patient journeys.
9. Record all additional information received regarding patients/patient journeys into Cleric for reporting and auditing purposes. 10. Provide a high level of customer service at all times to all internal and external customers.
11. Maintain patient confidentiality at all times 12. Provide advice and assistance to patients and the public via the Advice and Liaison Service (PALS). 13.
Report near miss/incidents immediately via the Trust Incident Reporting Procedure. 14. Escalate any safeguarding concerns to the relevant Health Care Professionals and Safeguarding Referral Team. The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time.
Patient Safety is a key priority for the Trust. It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults. This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.
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Nepts Controller
7 months ago
Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time**We are currently recruiting for the following role**: Two Controllers working full time (37.5 hours per week) on a rotating shift pattern over 24 hours a day / 7 days a week. One role will be based at our Nottingham control room covering Derbyshire and Northamptonshire. The second post will be working from our Lincolnshire Control room at North...
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Nepts Controller
7 months ago
Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time**We are currently recruiting for the following role**: Two Controllers working full time (37.5 hours per week) on a rotating shift pattern over 24 hours a day / 7 days a week. One role will be based at our Nottingham control room covering Derbyshire and Northamptonshire. The second post will be working from our Lincolnshire Control room at North...
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Nepts Controller
9 months ago
Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full timeTo provide the health community and general public with a centralised non-emergency patient transport service control operation. The role involves the coordination of NEPTS ambulance and car resources across the East Midlands twenty-four hours a day, seven days a week
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Nepts Controller
7 months ago
Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full timeTo provide the health community and general public with a centralised non-emergency patient transport service control operation. The role involves the coordination of NEPTS ambulance and car resources across the East Midlands twenty-four hours a day, seven days a week **We are currently recruiting for the following role**: Controller/Planner, full time...
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Nepts Controller
7 months ago
Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full timeTo provide the health community and general public with a centralised non-emergency patient transport service control operation. The role involves the coordination of NEPTS ambulance and car resources across the East Midlands twenty-four hours a day, seven days a week **We are currently recruiting for the following role**: Controller/Planner, full time...
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Nepts Administrator
2 weeks ago
Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full timeTo provide a high standard of administrative support to the Head of Non-Emergency Patient Transport and senior leadership team. Ensuring a professional, efficient and confidential service using discretion, initiative, tact and diplomacy. The role includes significant administrative support for a number of senior level meetings. Accurate recording of minutes...
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Nepts Non-emergency Operations Center, Trainer and
7 months ago
Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full timeAn exciting opportunity has arisen for an experienced and motivated individual to join our Non-Emergency Patient Transport Service (NEPTS) team as an Trainer and Auditor within the fast paced NEPTS Non-Emergency Operations Center (NEOC) at our Nottingham HQ, and our NEPTS Divisional HQ in North Hykeham, Lincolnshire The NEOC trainer and auditor is...
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Nepts - Service Improvement Lead for Volunteers
2 weeks ago
Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full timeThe Service Improvement Lead (Volunteers) is primarily responsible for supporting the Operational Team in the process of developing and implementing a high level, innovative and responsive volunteer service, which meets local Key Performance Indicators, through the effective, efficient analysis of information to support the growing requirement for the...
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Nepts Dispatcher Notts Control
1 week ago
Nottingham, United Kingdom ERS Medical Limited Full timeThe responsibilities of this role The responsibilities of the role will be the dispatch and management of the operational Non-Emergency Patient Transport Service (NEPTS) crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets. Working at the Ashville Nottingham Operations site, the post...
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Nepts Call Handler
5 days ago
Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full timeTo provide the Health Community with a centralised ambulance call centre operation that receives transport requests for patients within the health community, adheres to eligibility criteria(s), plans and manages routine Non-Emergency Patient Transport Service (NEPTS)to meet all requirements of contracts and ad hoc work. Answer incoming call from patients...
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Control Centre Team Leader
7 months ago
Nottingham, United Kingdom EMED Group Full timeWe have a fantastic opportunity for a Control Centre Team Leader to join our team based in Ashville Nottingham. Leading the Nottinghamshire Dispatch Team and call centre, the Team Leader will provide leadership and accountability for the efficient planning, booking and dispatch service for non-emergency patient transport (NEPTS) across Nottinghamshire. The...
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Control Centre Team Leader
7 months ago
Nottingham, United Kingdom EMED Group Full timeWe have a fantastic opportunity for a Control Centre Team Leader to join our team based in **Ashville Nottingham**. Leading the Nottinghamshire Dispatch Team and call centre, the Team Leader will provide leadership and accountability for the efficient planning, booking and dispatch service for non-emergency patient transport (NEPTS) across...
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Project Support Officer
2 weeks ago
Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full timeFollowing the recent award of the Lincolnshire Non-Emergency patient Transport Service (NEPTS) contract EMAS is seeking an experienced administrator or project worker to support the delivery of a robust and efficient service mobilisation project. The Project Support Officer will provide a high standard of administrative support associated with the efficient...
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Pts Administration Assistant
4 days ago
Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full timeAre you looking for a new and challenging role? We are looking to appoint a temp part-time Administrative Assistant to work within the Non-Emergency Patient Transport Service to support the restoration and development of our volunteer pool across Kettering and Northamptonshire. Initially for 6 months, but with the possibility of this being extended for a...
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Nepts Call Handler
7 months ago
Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full timeEMAS currently provide Non-Emergency Patient Transport Services to patients in Derbyshire and Northamptonshire and Greater Lincolnshire. To provide a seamless point of contact for patients and Health Care Professionals via a single point of contact call center. The call handler role facilitates eligibility criteria screening, supports with enquirers,...
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Dispatcher
1 week ago
Nottingham, United Kingdom ERS Medical Limited Full timeThe responsibilities of this role The responsibilities of the role will be the dispatch and management of the operational Non-Emergency Patient Transport Service (NEPTS) crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets. Working at the Ashville Nottingham Operations site, the post...
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Dispatcher
7 months ago
Nottingham, United Kingdom EMED Group Full timeThe responsibilities of the role will be the dispatch and management of the operational Non-Emergency Patient Transport Service (NEPTS) crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets. Working at the **Ashville Nottingham** Operations site, the post holder will provide a...
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Dispatcher
7 months ago
Nottingham, United Kingdom EMED Group Full timeThe responsibilities of the role will be the dispatch and management of the operational Non-Emergency Patient Transport Service (NEPTS) crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets. Working at the Ashville Nottingham Operations site, the post holder will provide a friendly,...
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Dispatcher
4 days ago
Nottingham, United Kingdom ERS Medical Limited Full timeThe responsibilities of the role will be the dispatch and management of the operational Non-Emergency Patient Transport Service (NEPTS) crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets. Working at the Ashville Nottingham Operations site, the post holder will provide a friendly,...
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Dispatcher
4 days ago
Nottingham, United Kingdom ERS Medical Limited Full timeThe responsibilities of the role will be the dispatch and management of the operational Non-Emergency Patient Transport Service (NEPTS) crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets. Working at the Ashville Nottingham Operations site, the post holder will provide a friendly,...