Content Editor

2 weeks ago

Bristol, United Kingdom Likewize Full time

Job Description:
Content Editor

£22,000 per annum

Weston-Super-Mare (Onsite - must have own transport due to location)

Likewize Support provide knowledge solutions and technical support for a range of world class brands, from banks & cell phone networks to retailers. Our Digital Delivery (DD) function creates and enables the communications for those support tools underpinned by continuous insight.

We are part of Likewize. Likewize is a leading tech Protection and support company dedicated to resolving over 250 million tech problems each year. We are committed to delivering innovative solutions and exceptional service to our clients/customers.

The Content Editor writes articles, specs, step-by-step troubleshooter scripts and other support content that enable non-technical people to resolve technical problems and find the answers to general device queries.

The role requires the editor to have an excellent command of English and the ability to answer complex questions in a simple and easy-to-understand manner. In addition, an excellent understanding of Likewize Support’s editing tools and software is required (full training will be provided).

The tools will be used on both agent and customer facing platforms.

Key Responsibilities
- Create new content in response to:

- New product releases
- Voice of customer insight
- Client requests and feedback
- Operating system updates/releases
- Market trends
- Ensure that customer’s questions return the right answers within the search tool
- Review existing articles, specs and troubleshooter script content on a regular basis
- Review and update content in response to insight & feedback
- Respecting the value of information by following Likewize's data protection / information security policies and procedures

Strategic requirements
- Play a key role in implementing our content strategy by providing the right content delivered appropriately (format).
- Utilise and appraise available insight
- Adhere to best practice standards in content creation and delivery.

Skills/Experience
- Good grasp of spelling and grammar
- Clear writing style with good attention to detail
- Ability to explain complex processes clearly and without ambiguity
- Image and text editing familiarity (e.g. Photoshop, Fireworks, etc)
- Basic HTML

Personal attributes
- Confident pro-active approach - able to propose & crucially follow through
- Technically capable, curious independent thinker
- Interest in technology
- Adept in problem solving & resolution
- Team player with a ‘can-do’ attitude
- Ability to work independently and meet deadlines
- Diligence, attention to detail and the mindset of taking pride in your work
- Must be self-motivated

Ensure Fairness & Embrace Differences

We believe in fairness - so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated - and are essential to our success.

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