Contract Performance Officer

3 days ago

Stratford, United Kingdom Nursing and Midwifery Council Full time

**Job Title: Contract Performance Officer**

**Contract Status: Permanent full time**

**Salary: £26,186 - £30,807 per annum plus benefits**

**Location: One Westfield Avenue, Stratford London**

**We have a hybrid working approach which for most roles means a mix of office based and remote working**
- **Working life doesn't always have to be 'nine to five' and we support flexible working wherever possible. Please chat to our resourcing team about the flexibility we could offer for this role.**_

**About us**

Our vision is safe, effective and kind nursing and midwifery that improves everyone's health and wellbeing. As the professional regulator of more than 758,000 nursing and midwifery professionals, we have an important role to play in making this a reality.

Our core role is to **regulate**. First, we promote high professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigatewhen nursing or midwifery care goes wrong - something that affects less than one percent of professionals each year.

To regulate well, we **support** our professions and the public. We create resources and guidance that are useful throughout people's careers, helping them to deliver our standards in practice and address new challenges. We also support peopleinvolved in our investigations, and we're increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to **influence** health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We useour voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation

**Key accountabilities**

Performance and business support

- Act as the NMC lead on matters relating to the conduct and performance of panel members and legal assessors and ensure processes and procedures are adhered to and investigate and respond to concerns using a wide range of complex information. To take appropriateaction when a panel member or legal assessor fails to meet expected standards including escalating to the Panel Support Team Manager where necessary.
- Ensuring decisions of the Appointments Board and Council relating to the appointments of Panel Members are correctly implemented.
- Analyse and interpret complex data to identify themes in performance, and compliance with rules, and work with the Training Manager to ensure the training programme for panel members and legal assessors is focused on rectifying issues identified
- Identify areas of contractual risk and work with the Panel Support Team Manager and Head of Quality of Decision Making to ensure areas of risk are remedied
- Ensure appropriate levels of governance are in place for the monitoring of decisions made at Fitness to Practise events
Communication and Relationship Management

- Build co-operative and trusted relationships with panel members and legal assessors
- Work with panel members and legal assessors to mitigate risks identified that would prevent quality decisions being made at Fitness to Practise events
- Administer systems to gather feedback from hearings parties to analyse issues and consider what changes may be necessary to the processes in place to enable quality decision making, and better-quality hearings
Management Information

- Provide accurate and timely reports to senior managers with the Fitness to Practise directorate, and the wider NMC, regarding performance of panel members and legal assessors
- Proactively use management information to identify areas of business risk, driving through changes that mitigate risks to delivery
- Provide MI and financial to ensure directorate level accounts are accurate and in line with policy
- Work closely with Panel Support Team Manager in managing the contractual relationship with the supplier of the NMCs performance review system to ensure any changes in MI required are captured and delivered
**Why work for the NMC?**

Our people are at the heart of everything we do. We aim to recruit the right people in the right places and we value the contribution they make to the success of our organisation. In return, we offer a comprehensive and competitive benefits package. To findout further information, please look at our benefits page.

**To apply**

For more information about the ro

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