Bank Children

6 months ago

Harrogate, United Kingdom Harrogate and District NHS Foundation Trust Full time

This a Bank post and will support the provision of an efficient and comprehensive secretarial support service to the consultants, specialist nurses and other medical staff, prioritising work to ensure deadlines are met. To maintain a high standard secretarial service to meet the needs of the clinical team within the Community and Children's Directorate ensuring that accurate and up to date typing of clinic letters and correspondence is achieved through audio/digital dictation. The post-holder must observe and work within the Trust’s Confidentiality Policy at all times.
- Medical Secretaries are appointed to the Community and Children's Directorate
- To provide an efficient and effective secretarial support service to the Paediatric Consultants and team, which is receptive to the needs of the patient and responsive to Trust requirements.
- To provide cover for the Senior Medical Secretary during periods of absence to meet the needs of and ensure continuity of service within the office/department.

At Harrogate and District NHS Foundation Trust we provide ‘outstanding’ care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.

Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference Awards and GREATix nominations.

Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.

Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

ORGANISATION
- Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action.
- Using the in-house patient data tracking system ensure that all patient case notes passing through the office are booked in and out appropriately.
- Following guidance work within defined national and local targets e.g. 18 weeks and monitor on a regular basis, identifying potential breaches
- Under the direction of the Senior Paediatric Medical Secretary implement procedural changes to working systems/processes.
- Assists in the co-ordination of outpatient clinics. Being responsive to changing circumstances.

COMMUNICATION
- To work closely with all staff providing an accurate, high quality and complete secretarial service including proof reading, audio typing, photocopying and the composition of letters.
- Ensure all enquiries from patients, colleagues and GPs are dealt with promptly, effectively and positively in the department, producing file notes as necessary.
- Opening and dealing with incoming correspondences as appropriate.
- Ensures any follow-up appointments are arranged for patients as necessary.
- Promotes the dissemination of quality patient information.

INFORMATION
- Keep up to date with technological developments with regard to developing appropriate skills in the use of current office technology e.g. spreadsheets, databases, Outlook, presentations etc.
- Maintain comprehensive office systems ensuring prompt access to information.
- Maintain electronic systems e.g. database, spreadsheets, etc. containing patient-related information.
- Able to maintain the administrative aspect of patient care e.g. electronic patient record.
- Ensure that case notes are correctly maintained following guidelines and that the documentation contained therein is correct. High quality standards are to be maintained at all times.

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