Mortgage Processor

**About The Role**:
**Location**:_Nottingham Head Office (2-3 days onsite)_

We have a fantastic opportunity to join our Mortgage Operations team in Nottingham as a Mortgage Processor You will join a welcoming and inclusive team at the forefront of our new business strategy which is heavily focused around our evolving mortgage proposition.

We are looking for a positive and confident communicator to provide first class customer service to our broker customers keeping them updated and informed on case work and progress. This role offers plenty of variety and stretch; our Mortgage Processing team primarily focus on the important role of providing telephony support to our brokers alongside case administration to support our Mortgage Underwriting team.

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**Here’s a taste of what you’ll be doing as a Mortgage Processor at The Nottingham
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- Build and maintain relationships and deal effectively with enquiries and provide exceptional customer service primarily over the phone to external brokers and internal customers
- Undertake relevant administration to protect data and maintain consistency across the core systems
- Liaise with third parties as required to facilitate business and customer needs
- Work flexibly within a cross functional team to ensure smooth delivery, communication and administration
- Contribute to the continuous improvement of service, systems, procedure and policy to ensure they reflect the Society’s core values and risk appetite

**What we’re looking for -**

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We do not require direct mortgage experience, you will be self-motivated, confident on the phone and a strong team player. We are looking for someone who is welcoming and genuinely people focused to deliver an exceptional customer service experience to internal and external customers.

This role requires a high level of accuracy so good attention to detail is essential

**About Us**:
So, what does #LifeatThe Nottingham look like? We’re a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we’re always striving to do the right thing for our team, communities and members.

Although our history spans 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. This means supporting them through all of life’s key milestones. From providing a safe place for their savings, help and support finding and funding their home, insuring their assets and planning for their families and their future.