Mortgage Processor

**About The Role**:
**Contract type**:_Permanent_

**Hours**:_Full-time, 35 hours_

**Location**:_Nottingham Head Office (2-3 days onsite)_

**Salary**:_£23,000_

We have a fantastic opportunity to join our Mortgage Operations team in Nottingham as a Mortgage Processor

You will join a welcoming and inclusive team at the forefront of our new business strategy which is heavily focused around our evolving mortgage proposition.

We are looking for a positive and confident communicator to provide first class customer service to our partners keeping them updated and informed on case work and progress. This role offers plenty of variety and stretch; our Mortgage Processing team primarily focus on the important role of providing telephony support to our partners alongside case administration to support our Mortgage Underwriting team.

**Here’s a taste of what you’ll be doing as a Mortgage Processor at The Nottingham -**
- Build and maintain relationships and deal effectively with enquiries and provide exceptional customer service primarily over the phone to solicitors and internal customers
- Undertake relevant administration to protect data and maintain consistency across the core systems
- Liaise with third parties as required to facilitate business and customer needs
- Work flexibly within a cross functional team to ensure smooth delivery, communication and administration
- Contribute to the continuous improvement of service, systems, procedure and policy to ensure they reflect the Society’s core values and risk appetite

**What we’re looking for -**

Whilst we do not require direct mortgage experience this would be beneficial, you will be self-motivated, confident on the phone and a strong team player. We are looking for someone who is welcoming and genuinely people focused to deliver an exceptional customer service experience to internal and external customers.

This role requires a high level of accuracy so good attention to detail is essential

**What we offer -**
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 25 days annual leave plus bank holidays, holiday purchase scheme and enhanced family leave
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
- Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers
- A strong sustainability agenda - we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint
- We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders

**Embracing Diversity Together: -**

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

**About Us**:
We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we’re always striving to do the right thing for our team, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the