Strategic Implementation Consultant

1 month ago

London, United Kingdom Samsara Full time

**Who we are**

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

**Recent awards we've won include**:
Glassdoor's Best Places to Work 2024

Best Places to Work by Built In 2024

Great Place To Work Certified 2023

Fast Company's Best Workplaces for Innovators 2023

Financial Times The Americas' Fastest Growing Companies 2023

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey.

**About the role**:
Samsara's Strategic Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara's strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

In this role, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system, and overall ensuring a successful customer relationship.

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within.

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Samsara's cultural principles; Obsess Over the Customer, Build for the Long Term, Growth Mindset as we scale globally and across new offices.

**In this role, you will**:

- Be a trusted consultant to our strategic customers to ensure that they increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment
- Create project plans and a roadmap to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Develop and run training sessions, demonstrate Samsara's technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
- Serve as a mentor to the wider Customer Success and Support teams
- Deeply understand the Samsara platform's capabilities and explain them to customers of all types
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

**Minimum requirements for the role**:

- 6+ years of experience in a senior Customer Success, account management, project management, or strategic consulting role.
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Solutions-oriented with strong problem solving skills
- Excellent consultative skills with experience in end to end system implementations
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Passion for going above

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