Case Administrator
4 days ago
**Details**:
**Reference number**:
- 227036**Salary**:
- £18,713 - £22,507- Pro-rata**Grade**:
- Other- Other**Contract type**:
- Permanent**Type of role**:
- Administration / Corporate Support**Working pattern**:
- Part-time**Number of posts**:
- 1Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- Yorkshire and the HumberAbout the job
**Summary**:
- This position is based at NPS 1 AIRMYN ROAD GOOLE, DN14 6XA, NPS 108 LOWTHER STREET YORK, YO31 7WD, NPS 173 SPRING HALL LANE HALIFAX, HX1 4JG, 1 Burgage Square, Merchant Gate, Wakefield WF1 2TS, NPS 21 ST JOHNS ROAD HUDDERSFIELD, HD1 5BW, NPS 30 ALBION STREET DEWSBURY, WF13 2AJ, NPS 379 YORK ROAD LEEDS, LS9 6TA, NPS Northways Scarborough, YO11 1JS, NPS 45 DIVISION STREET SHEFFIELD, S1 4GE, NPS 4A ST JOHNS AVENUE BRIDLINGTON, YO16 4NG, NPS 5/7 HAYWRA CRESENT HARROGATE, HG1 5BG, NPS ACORN HOUSE BARNSLEY, S71 1HH, NPS ASHLEY BUSINESS COURT ROTHERHAM, S60 1RU, NPS BARCLAYS HOUSE HULL, HU1 1RN, NPS CITY COURTS BRADFORD, BD1 1LA, NPS ESSEX LODGE NORTHALLERTON, DL7 8SG, NPS FRATERNAL HOUSE BRADFORD, BD1 4HP, NPS QUEEN STREET GRIMSBY, DN31 1QG, NPS UNIT 1 SCUNTHORPE, DN15 6JH, NPS WATERLOO HOUSE LEEDS, LS1 2EE, NMS Norwich House, HU1 3ES, NMS Suite 1, Grd Fl, Unit 2 Hawke Street Business Park, S9 2SU, NMS Unit 4, Seafire Close, YO30 4UU, City of York Council (MOJ), Corporate Services, West Offices, Station Rise, York YO1 6GA, REED HOUSE(GROUND FLOOR) BEVERLEY, HU17 0LF**Job description**:
- The working hours (18.5) for this post will be stretched out over 4 or 5 days.
- Overview of the job
- This is an administrative job within the National Probation Service.
- Summary
- The jobholder will provide administrative support within the National Probation Service (NPS), ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.
- In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
- This role may involve some out of hours work.
- The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
- Responsibilities, Activities & Duties
- The job holder will be required to carry out the following responsibilities, activities and duties:
- Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
- Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
- Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
- Provide cover for an effective and efficient reception and telephone enquiry service
- Act as single point of contact within unit for specialist area of work as required
- Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
- Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
- Carry out enforcement administration as required.
- Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
- Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
- Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.
- Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
- Undertake specific Visor administration tasks in accordance with the procedures
- Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and, distributing notes/minutes and action points
- Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
- Provide cover within the unit and to other units within the LDU and Division as appropriate.
- Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies
- Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
- To work within the aims and values of NPS and NOMS
The duties/responsibilities listed above descri
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