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Global Support Operations

7 months ago

Guildford, United Kingdom Sycurio. Full time

**Key Responsibilities**
- Schedule and prioritize tickets for support engineers based on urgency and customer needs.
- Maintain accurate records of scheduled work and service requests.
- Provide timely updates to customers regarding the status of their requests and work scheduling.
- Collaborate with the support team to ensure smooth workflow and timely resolution of issues.
- Assist in generating reports and analysing data related to scheduling and ticket management.
- Identify areas for process improvement and implement solutions to enhance efficiency and customer satisfaction.

**Key qualifications, skills, experience**
- Bachelor's degree or equivalent work experience.
- Previous experience in a support coordination or scheduling role preferred.
- Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and team members.
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks and manage multiple deadlines effectively.
- Self-starter who can work independently with mínimal supervision.
- Ability to adapt to changing priorities and work in a fast-paced environment.

**Benefits & Culture**

We are a market leader in secure voice transactions and trusted by our customers and partners. We are on a journey to secure all personal data. We recruit diverse, ambitious, innovative people who want to grow in a supportive and collaborative environment. We are passionate, work hard, have fun and celebrate success.

What we'll give you;
- 25 Days Holiday
- Competitive Salary
- Up to 10% Bonus
- 4 x Salary Life Insurance
- Vitality Health Insurance
- HealthShield Cash Back Plan
- Employee Assistance Programme
- Bespoke Discounts and Communications Hub
- Up to 5% Contributory Pension

Sycurio is well funded and growing fast, you’ll be joining an organisation that combines an entrepreneurial ‘start-up’ culture with the professionalism of a mature and established business. This is a fabulous opportunity to gain experience on a variety of commercial matters of an international business.