Customer Services
1 month ago
Customer Services / Business Administrator / Order Processing / Chemical Distribution / Specialty Chemicals / Performance Chemicals
Our client is a well-established distributor, focusing on the supply of specialty raw materials into the polymer and related industry sectors. Our client is a looking for an Customer Services Assistant** **which is a critical role in delivering the service levels needed in highly competitive market sectors. Working to meet and manage customer expectations through close communication with external warehouses and supply line colleagues. Administration of the complete sales cycle, using our SAGE and CRM systems - with great attention to detail, delivers this customer service.
- Responsibilities:_
- Essential part of the internal sales team
- Operate within the detailed processes and systems in current operational use to ensure customer expectations are fulfilled
- Review customer orders for contractual compliance before acknowledging and processing through to delivery via 3rd party warehouses in the UK and Netherlands
- Arrange the prompt sending of samples to customers
- Educated to A level or degree standard, with preferably experience in a Business Admin/Customer Service focused roles.
- Able to deliver high levels of customer service
- Excellent communication skills written, face to face and on the telephone
- An eye for detail and accuracy - good numeracy skills
- Able to multi-task, and remain calm and professional even in a busy customer service environment
- Experience of Sage and CRM programmes an advantage
Working hours are 8.45am to 5pm Monday to Thursday, and 8.45am to 3pm on Friday.
Additional benefits include Holiday Purchase Scheme, Cycle to Work Scheme, 25 days holiday.
- Whitehall is the Recruitment Specialist for the Chemicals, Resins, Pigments, Coatings, Polymers, Pharmaceutical and Science based Industries._
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