Casual Library Assistant
3 weeks ago
**Several locations available**
**Hourly Pay £9.99**
**Casual**
**Customer Services**
- To provide a high quality customer service by welcoming all customers, assessing their requirements and signposting, in line with agreed service standards
- Responding to key general enquiries to achieve a positive outcome for the customer, redirecting/signposting and referring complex enquiries to more senior colleagues where appropriate.
- To communicate effectively with customers, volunteers, colleagues, managers, business and community partners.
- To work effectively with other team members and partners, and take part in targeted training to improve knowledge and skills to achieve continuous improvements prioritising key knowledge and skills to ensure a high standard of service delivery.
- Support other services as appropriate
**Procedures and processes**
- Maintain systems and follow operational procedures to support the provision of an efficient service to agreed standards. To support Library Team Assistants and Managers in duties relating to the day-to-day operation of service buildings, including assistingin the opening and locking of buildings as appropriate
- To ensure that the premises are maintained to a high standard of aesthetics for the benefit of all visitors
**Promotion of services**
- To promote, advocate and cross sell the services available,
To support the delivery of a range of interactive activities and events in line with agreed service standards (e.g. presenting rhyme times for children), this could include working with children on a 1:1 basis or in small groups and ongoing relationshipswith vulnerable adults.
**Stock**
- To support the management of stock in accordance with guidelines and in response to customer demand.
**Corporate & statutory initiatives**
**Key elements of the job**
- Manual handling e.g. books, boxes, tables and chairs (frequent)
- Standing for long periods (frequent)
- Repetitive processes (frequent)
- Use of ICT/DSE (frequent)
- Regular travel to other sites (as agreed)
- Stress from working with difficult or abusive customers (as required)
- Lone working at small sites (occasional)
- Working flexibly across sites, evenings and/or weekends (as agreed)
**Key skills/attributes**
- Effective interpersonal skills, for effective team-working with staff and volunteers
- Clear written and verbal communication skills
- Ability to work under pressure
- IT literate with ability to use a range of digital tools.
- Enthusiasm for books and reading
- Ability to cope with physical element of the job
- Ability to work alone and unsupervised for short periods.
- Able to handle cash according to procedures
- Use of key equipment (e.g. management system, telephone system, public IT)
- Awareness of HCC corporate strategy and locally relevant aims & policies.
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