Library Assistant

1 month ago


Hampshire, United Kingdom Connect2Hampshire Full time

Customer Services
- To provide a high quality customer service by welcoming all customers, assessing their requirements and signposting, in line with agreed service standards
- Responding to key general enquiries to achieve a positive outcome for the customer, redirecting/signposting and referring complex enquiries to more senior colleagues where appropriate.
- To communicate effectively with customers, volunteers, colleagues, managers, business and community partners.
- To work effectively with other team members and partners, and take part in targeted training to improve knowledge and skills to achieve continuous improvements prioritising key knowledge and skills to ensure a high standard of service delivery.
- Support other services as appropriate
Procedures and processes
- Maintain systems and follow operational procedures to support the provision of an efficient service to agreed standards. To support Library Team Assistants and Managers in duties relating to the day-to-day operation of service buildings, including assistingin the opening and locking of buildings as appropriate
- To ensure that the premises are maintained to a high standard of aesthetics for the benefit of all visitors
Promotion of services
- To promote, advocate and cross sell the services available,
- To support the delivery of a range of interactive activities and events in line with agreed service standards (e.g. presenting rhyme times for children.
Stock
- To support the management of stock in accordance with guidelines and in response to customer demand.
Corporate & statutory initiatives
Key elements of the job
- Manual handling e.g. books, boxes, tables and chairs (frequent)
- Standing for long periods (frequent)
- Repetitive processes (frequent)
- Use of ICT/DSE (frequent)
- Regular travel to other sites (as agreed)
- Stress from working with difficult or abusive customers (as required)
- Lone working at small sites (occasional)
- Working flexibly across sites, evenings and/or weekends (as agreed)
Key skills/attributes
- Effective interpersonal skills, for effective team-working with staff and volunteers
- Clear written and verbal communication skills
- Ability to work under pressure
- IT literate with ability to use a range of digital tools.
- Enthusiasm for books and reading
- Ability to cope with physical element of the job
- Ability to work alone and unsupervised for short periods.
- Able to handle cash according to procedures
- Use of key equipment (e.g. management system, telephone system, public IT)
- Awareness of HCC corporate strategy and locally relevant aims & policies.

A DBS check will be required for this position.



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