Patient and Public Involvement Lead

Oxleas purpose is to improve lives through provision of the best quality health and social care for service users and their carers. One of our strategic priorities is to enhance and bolster public, service user and carer involvement across our services.

This is a unique and exciting opportunity to build on and innovate future programs of service user/carer and public involvement in the Trust.

As a key member of the Involve Team you will provide comprehensive information, advice and guidance to service users, carers, and visitors to the Trust and your role will be to support all involvement and engagement initiatives through the Involvement Register. You will actively work to support increasing and embedding involvement and engagement work trust wide.

The post holder will provide best practice guidance to services on service user/carer involvement. The post holder will work in collaboration with teams to ensure the lived experience voice is used to inform service design, development, and delivery. A substantial part of the role will include the onboarding process and ongoing training of Involve members.

To work within the Involve team in the co-production, design and delivery of a range of projects with service users, carers and staff across all areas in the borough of Greenwich.

To work closely with the Involve team and services to promote and develop opportunities for service users and carers to be involved in improvement initiatives.

To promote the Involvement Register through the coordination of trust wide events/ regular pop-up stalls.

Act as an internal resource for Involvement activity related queries and central point of contact for team members, internal and external colleagues about co-production and service user involvement.

To deliver or co-deliver training for all stakeholders about involvement and co-production, increasing the number of co-produced projects across the borough.

To particularly focus on those teams or areas, where there is limited service user involvement activity, and to network, educate and inform colleagues on how the activity can be increased.

Review patient experience intelligence to inform further service user/carer or public programmes, supporting design/re-design of services.

To be first contact for service users/carers joining the Involvement Register and to support the Team in their Induction and ongoing training.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We’re Kind

We’re Fair

We Listen

We Care

Key Task and Responsibilities

Using the recognised national standards of co-production to support the Involve Team in ensuring service users, carers and public involvement are at the heart of service improvement in the Trust.

To support the delivery of the Trust Values so that high standards of service, communications and practice are consistently experienced by service users, carers, and visitors

To provide staff with best practice guidance on coproduction and service user/ carer involvement

To be the first point of contact for any IR participant requiring support in contributing to involvement projects

To be responsible for increasing the number of participants on the Involvement register (IR), as per the KPI’s in the Involved strategy-either via networking opportunities, attending meetings and events or public events

Supporting the team by participating in department or service events

Work in collaboration with other directorates and teams, particularly Quality Improvement and Patient Experience to create a network and share expertise to build stronger networks across the organisation

Ensuring that t