Customer Service Officer

4 weeks ago

High Wycombe, United Kingdom Buckinghamshire Council Full time

**Salary**

£25,078 - £26,247

**Reference number**

BUC09652

**Contract type**

Permanent

**Working hours**

Part Time

**Level of DBS check required**

No

**Date posted**

18 Jul 2023, 11 p.m.

**Application deadline**

2 Aug 2023

**Overview**:
Buckinghamshire Libraries are looking for a Customer Services Officer to join our friendly team in the High Wycombe & Micklefield Library group based mainly in High Wycombe Library. We are seeking people who share our focus on customer service and who would enjoy engaging people with services that can enrich their lives.

**About us**:
Our vision is simple. To make a real difference to the people and communities we serve. Now, and for the future.

By working with us, you are part of something bigger. From supporting residents who are at the heart of what we do, to shaping our county for now and future generations - as a Buckinghamshire Council employee, you contribute to the local community, whatever your role. As one of the biggest local authorities in the UK, we are part of a network of partners spanning both public and private sectors.

Our services are wide-ranging, the opportunities to grow and progress are endless. Our commitment to work-life balance and adapting ways of working is shaping our working lives for the better. So from the moment you join us, we’ll support you to be the best you

Now in its third year, Buckinghamshire Council brings together the best of the previous five councils to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

**About the role**:
This role will involve working as part of a library group across multiple sites, so applicants must be willing and able to work at multiple locations at short notice. Micklefield Library will be the typical location, but there will also be a need for travel to libraries across Buckinghamshire to provide relief cover.

This is a part-time role of 33.75 hours per week. The working pattern is as follows:
Mondays X

Tuesdays 8.30am - 5.00pm

Wednesdays 9.00am - 5.00pm

Thursdays 9.00am - 7.00pm

Fridays 9.00am - 5.00pm

Alternate Saturdays 9.30am - 5.00pm

Sundays X

Saturdays will be worked on an alternating basis (one week on, one week off) with a consistent pattern. The Library is open on a Sunday and there may be the need to work an occasional Sunday or cover libraries that are open on Mondays. We will always endeavour to give notice when this need arises.

**Fixed**

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

**About you**:
Are you passionate about the role libraries can play in transforming the lives of children, young people and families? Are you keen to promote wellbeing in the community, including combating loneliness and social exclusion?

If you're brilliant at helping customers with enquiries, with skills to promote and help access to digital services, and you’re keen to develop the library as a community hub with access to information, then we want to hear from you.

You should also have experience in supervision and supporting staff or volunteers in delivering professional and knowledgeable customer service to residents and visitors. The ability to work with partner organizations and engage with families and young people through events is essential.

**Other information**:
For further information on this role please see the attached job summary.

Please note this is a part-time role. The salary of £25,078 is based on full-time hours and will be pro-rata for the 33.75 weekly hours worked.

If you would like to have an informal conversation with the recruiting manager, please contact: Peter Anstiss 07971106890

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

- Unspent convictions and/or unspent conditional cautions only

For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro’s guide on the Rehabilitation of Offenders Act.

**Our values and culture**:
We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

- a fair and inclusive culture
- the chance to really make a difference to those around you
- health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
- a unified voice through our Employee Representative Group
- ongoing support, and the opportunity to

  • Probation Service Officer

    2 months ago

    High Wycombe, United Kingdom Service Care Full time

    Service Care Solutions are looking for a Probation Service Officer to work in Buckinghamshire. Overview of the job The job holder will undertake the full range of work with offenders before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. The job holder will provide case management support...

  • Office Customer Service Advisor

    1 month ago

    High Wycombe, United Kingdom CPI SELECTION Full time

    Job Title: - Office Customer Service Advisor **Location**: - High Wycombe, HP11 Hours: 8am-5pm - with 1 hour for lunch **Salary**: £21,000 per annum Are you available immediately to start a new role with a great company? Do you enjoy the buzz of supporting customers in a busy office environment? Are you interested in joining a fun, hard-working...

  • Office Customer Service Advisor

    4 weeks ago

    High Wycombe, United Kingdom CPI Selection Full time

    Job Title:               Office Administrator  Location:               High Wycombe, HP11 Hours:                   8am-5pm – 40 hour week - Monday - Friday  Salary:                   £23,795 per annum Are you available immediately to start a new role with a great company? Do you enjoy the...

  • Office Customer Service Advisor

    4 weeks ago

    High Wycombe, United Kingdom CPI SELECTION Full time

    Job Title:               Office Administrator  Location:               High Wycombe, HP11 Hours:                   8am-5pm – 40 hour week - Monday - Friday  Salary:                   £23,795 per annum Are you available immediately to start a new role with a great company? Do you enjoy the buzz...

  • Office Customer Service Advisor

    4 weeks ago

    High Wycombe, United Kingdom CPI Selection Full time

    Job Title:               Office Administrator Location:               High Wycombe, HP11Hours:                   8am-5pm – 40 hour week - Monday - Friday Salary:                   £23,795 per annumAre you available immediately to start a new role with a great company? Do you enjoy the buzz of...

  • Office Customer Service Advisor

    4 weeks ago

    High Wycombe, United Kingdom CPI Selection Full time

    Job Title:               Office Administrator Location:               High Wycombe, HP11Hours:                   8am-5pm – 40 hour week - Monday - Friday Salary:                   £23,795 per annumAre you available immediately to start a new role with a great company? Do you enjoy the buzz of...

  • Probation Service Officer

    3 weeks ago

    High Wycombe, United Kingdom Service Care Solutions Full time

    LOCATION: High Wycombe HOURS: 37 hours PAY RATE: £20.07 This role will be allow hybrid working for the successful candidate, 3 days in the office and 2 from home. Candidates should ideally have worked as a PSO previously, however candidates with transferable skills that have worked with offenders previously will also be considered for the role. Full Job...

  • Probation Service Officer

    3 weeks ago

    High Wycombe, United Kingdom Service Care Solutions Full time

    LOCATION: High WycombeHOURS: 37 hoursPAY RATE: £20.07This role will be allow hybrid working for the successful candidate, 3 days in the office and 2 from home. Candidates should ideally have worked as a PSO previously, however candidates with transferable skills that have worked with offenders previously will also be considered for the role.Full Job...

  • Probation Service Officer

    2 weeks ago

    High Wycombe, United Kingdom Service Care Solutions Full time

    LOCATION: High Wycombe HOURS: 37 hours PAY RATE: £20.07 This role will be allow hybrid working for the successful candidate, 3 days in the office and 2 from home. Candidates should ideally have worked as a PSO previously, however candidates with transferable skills that have worked with offenders previously will also be considered for the role. Full Job...

  • Probation Service Officer

    1 week ago

    High Wycombe, United Kingdom Service Care Solutions Full time

    LOCATION: High WycombeHOURS: 37 hoursPAY RATE: £20.07This role will be allow hybrid working for the successful candidate, 3 days in the office and 2 from home. Candidates should ideally have worked as a PSO previously, however candidates with transferable skills that have worked with offenders previously will also be considered for the role.Full Job...

  • Probation Service Officer

    3 weeks ago

    High Wycombe, United Kingdom Service Care Solutions Full time

    LOCATION: High WycombeHOURS: 37 hoursPAY RATE: £20.07This role will be allow hybrid working for the successful candidate, 3 days in the office and 2 from home. Candidates should ideally have worked as a PSO previously, however candidates with transferable skills that have worked with offenders previously will also be considered for the role.Full Job...

  • Probation Service Officer

    2 weeks ago

    High Wycombe, United Kingdom Service Care Solutions Full time

    LOCATION: High WycombeHOURS: 37 hoursPAY RATE: £20.07This role will be allow hybrid working for the successful candidate, 3 days in the office and 2 from home. Candidates should ideally have worked as a PSO previously, however candidates with transferable skills that have worked with offenders previously will also be considered for the role.Full Job...

  • Customer Services

    3 days ago

    High Wycombe, United Kingdom Oxby & Parke Recruitment Ltd Full time

    **The Company** A progressive, forward-thinking business, offering great benefits and plenty of scope for professional development and career progression, based in **Marlow**. We are looking for two tenacious, driven Customer Service focussed individuals to join their Account Management and Customer Services Team. **The Role** This is a fast paced, busy...

  • Customer Service Coordinator

    2 months ago

    High Wycombe, United Kingdom Platinum Resourcing Full time

    This is great opportunity to join a global leader in medical aesthetics as a Customer Service Coordinator. Based at their UK office in High Wycombe you will manage all Engineers, booking and arranging equipment servicing. Salary £26,000 - £28,000 per annum depending on experience, please note this role is office based Monday to Friday 9am -...

  • Customer Service Representative

    1 week ago

    High Wycombe, United Kingdom Vanta Staffing Full time

    Vanta Staffing are looking for a remote or office based Customer Service Representative to start ASAP in the High Wycombe area. This is a permanent role. Duties of the Customer Service Representative - Providing quotes to customer and leads. - Taking Inbound and outbound calls. - Setting up accounts. - Processing orders. - Updating database. - Writing call...

  • Customer Service Advisor

    2 months ago

    High Wycombe, United Kingdom Connect Recruitment Consultants Ltd. Full time

    **Customer Service Advisor x 3**: - **High Wycombe**: - **£26004 p/a**: - **Permanent, full time**: - **VAC-11127** **Duties to include**: - Identify, quote and process any customer enquires or orders - Be responsible for the collection/ processing of customers payments, purchase order chasing, invoicing, customer returns and queries - Work on any...

  • Office Customer Service Advisor

    4 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom CPI Selection Full time

    Job Title: Office Administrator Location: High Wycombe, HP11 Hours: 8am-5pm - 40 hour week - Monday - Friday Salary: £23,795 per annum Are you available immediately to start a new role with a great company? Do you enjoy the buzz of supporting customers in a busy office environment? Are you interested in joining a fun, hard-working team? Then this role...

  • Customer Service Advisor

    2 weeks ago

    High Wycombe, United Kingdom PSV Glass & Glazing Ltd Full time

    We are currently recruiting for 1 x Customer Service Advisor PSV Glass & Glazing Ltd is an established market leader in its field within the Bus, Coach and Rail industries. Following an increase in business, a new and exciting position has arisen within our Sales Office. **Salary: £28,824 pa, Pension, DIS Benefit** **Location**:The role will be based at...

  • Customer Service Advisor

    2 weeks ago

    High Wycombe, United Kingdom Profile Resourcing Limited Full time

    A fantastic opportunity has arisen for a Customer Service Advisor position to work within our clients sales office based in High Wycombe. Hours of Work: 41.25 hours per week - Identify, quote and process any customer enquires or orders - Be responsible for the collection/ processing of customers payments, purchase order chasing, invoicing, customer returns...

  • Customer Service Advisor

    2 weeks ago

    High Wycombe, United Kingdom Profile Resourcing Limited Full time

    A fantastic opportunity has arisen for a Customer Service Advisor position to work within our clients sales office based in High Wycombe. Hours of Work: 41.25 hours per week - Identify, quote and process any customer enquires or orders - Be responsible for the collection/ processing of customers payments, purchase order chasing, invoicing, customer returns...