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Customer Service Officer

4 months ago

High Wycombe, United Kingdom Buckinghamshire Council Full time

**Salary**

£25,078 - £26,247

**Reference number**

BUC09652

**Contract type**

Permanent

**Working hours**

Part Time

**Level of DBS check required**

No

**Date posted**

18 Jul 2023, 11 p.m.

**Application deadline**

2 Aug 2023

**Overview**:
Buckinghamshire Libraries are looking for a Customer Services Officer to join our friendly team in the High Wycombe & Micklefield Library group based mainly in High Wycombe Library. We are seeking people who share our focus on customer service and who would enjoy engaging people with services that can enrich their lives.

**About us**:
Our vision is simple. To make a real difference to the people and communities we serve. Now, and for the future.

By working with us, you are part of something bigger. From supporting residents who are at the heart of what we do, to shaping our county for now and future generations - as a Buckinghamshire Council employee, you contribute to the local community, whatever your role. As one of the biggest local authorities in the UK, we are part of a network of partners spanning both public and private sectors.

Our services are wide-ranging, the opportunities to grow and progress are endless. Our commitment to work-life balance and adapting ways of working is shaping our working lives for the better. So from the moment you join us, we’ll support you to be the best you

Now in its third year, Buckinghamshire Council brings together the best of the previous five councils to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

**About the role**:
This role will involve working as part of a library group across multiple sites, so applicants must be willing and able to work at multiple locations at short notice. Micklefield Library will be the typical location, but there will also be a need for travel to libraries across Buckinghamshire to provide relief cover.

This is a part-time role of 33.75 hours per week. The working pattern is as follows:
Mondays X

Tuesdays 8.30am - 5.00pm

Wednesdays 9.00am - 5.00pm

Thursdays 9.00am - 7.00pm

Fridays 9.00am - 5.00pm

Alternate Saturdays 9.30am - 5.00pm

Sundays X

Saturdays will be worked on an alternating basis (one week on, one week off) with a consistent pattern. The Library is open on a Sunday and there may be the need to work an occasional Sunday or cover libraries that are open on Mondays. We will always endeavour to give notice when this need arises.

**Fixed**

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

**About you**:
Are you passionate about the role libraries can play in transforming the lives of children, young people and families? Are you keen to promote wellbeing in the community, including combating loneliness and social exclusion?

If you're brilliant at helping customers with enquiries, with skills to promote and help access to digital services, and you’re keen to develop the library as a community hub with access to information, then we want to hear from you.

You should also have experience in supervision and supporting staff or volunteers in delivering professional and knowledgeable customer service to residents and visitors. The ability to work with partner organizations and engage with families and young people through events is essential.

**Other information**:
For further information on this role please see the attached job summary.

Please note this is a part-time role. The salary of £25,078 is based on full-time hours and will be pro-rata for the 33.75 weekly hours worked.

If you would like to have an informal conversation with the recruiting manager, please contact: Peter Anstiss 07971106890

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

- Unspent convictions and/or unspent conditional cautions only

For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro’s guide on the Rehabilitation of Offenders Act.

**Our values and culture**:
We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

- a fair and inclusive culture
- the chance to really make a difference to those around you
- health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
- a unified voice through our Employee Representative Group
- ongoing support, and the opportunity to