Bartender/server
6 months ago
Maintain an effective bar service with an emphasis on high quality, efficient service
- Check that Guest service standards are implemented
- Set-up of the outlet in accordance with the pre-determined standards
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
- Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
- Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
- Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
- Complete all necessary administration in accordance with Company procedures relating to all staff members
- Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
**What are we looking for?**
- A warm personality, attentive and smartly presentable
- An ability to listen and respond to demanding Guest needs
- Excellent interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
**It would be advantageous in this position for you to demonstrate the following capabilities and distinctions**:
- Customer Service experience
- Passion for delivering exceptional levels of Guest service
- A basic level of IT proficiency
**Job Types**: Permanent, Zero hours contract
Pay: £8.60-£11.44 per hour
Expected hours: 20 - 40 per week
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Work Location: In person
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