![Nottinghamshire Healthcare NHS Foundation Trust](https://media.trabajo.org/img/noimg.jpg)
Bank Helpdesk Administrator
2 months ago
We have an opportunity for a Helpdesk Administrator to join our busy team in the Estates department to cover a period of maternity leave until 31 October 2024.
The post holder will form part of the existing Helpdesk team and will be the first point of contact for all calls received from Trust staff, external customers and contractors regarding breakdowns, maintenance tasks, transport, portering jobs, mechanical repairs, incidents, equipment issues, new work requests, room bookings and hospitality.
You will provide a friendly and proactive service to customers raising job sheets, reconciling time records, as well as general administrative work to assist the Department including monitoring of contractors and raising purchase orders relating to their work.
With strong administrative skills and customer focus, you will be required to record accurate details of all calls using the CAFM (Computer Aided Facilities Management System (FSI Concept), demonstrating an efficient handling of each query which may be giving an update on how an issue/job is progressing and reassuring the caller that their job will be dealt with in a timely manner, ensuring the details are processed correctly and passed onto the appropriate team for action.
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you
TeamNottsHC
This role requires an experienced Helpdesk Administrator who is able to effectively communicate with internal and external departments, agencies and contractors whilst employing consistent and rigorous attention to detail and confidentiality with the ability to provide a pleasant and efficient response to a wide range of callers and enquiries on a daily basis. The post holder will work independently but also as part of a team and be expected to use their own initiative in all areas of their work.
**You will need to have**:
A good standard of general education to GCSE level or equivalent
Knowledge of a customer services environment
Experience of working in an office environment
Good telephone/customer services manner
Good communication skills
Self-motivation, enthusiasm and professionalism
Conversant with Microsoft office packages
Accurate keyboard skills
Able to work using your own initiative
Good organisational skills
Familiar with electronic diary systems
Positive attitude
Flexibility with working on helpdesk and administrative duties.
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Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full timeThis role requires an experienced Helpdesk Administrator who is able to effectively communicate with internal and external departments, agencies and contractors whilst employing consistent and rigorous attention to detail and confidentiality with the ability to provide a pleasant and efficient response to a wide range of callers and enquiries on a daily...
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