Receptionist

6 months ago

Goffs Oak, United Kingdom Primary Care Careers Full time

**About the Role**:
Cuffley and Goffs Oak Medical Practice is looking for receptionists to join their busy practice team and help make a positive impact on the local community. This role is to work between 25-30 hours per week, between the hours of 8.00am and 6.30pm, Monday to Friday. Actual hours to be decided based on our rota needs, but it will be a combination of full and half days (mornings or afternoons).

Duties to include:

- Dealing with telephone enquiries promptly from patients/general public and other health professionals.
- Making/cancelling appointments.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Dealing with requests for information, and managing problems and complaints.
- Advising patients of practice procedures.
- Booking appointments and home visits.
- Undertaking a variety of administration duties to assist the smooth running of the organisation.
- Attending reception and staff meetings.
- Helping to ensure the reception area runs smoothly at all times.
- Ideally previous medical / healthcare receptionist experience although training will be given.
- You will have excellent communication skills with a clear and polite telephone manner.
- You will work in a polite, confidential and discreet manner, respecting patients at all times.
- You will have experience of working with the general public, being sensitive and empathic in distressing situations.
- You will be confident to work as part of a team and be able to think on your feet independently.
- Strong IT and administration skills.

Flexibility is essential as you will sometimes need to work additional/alternative hours to cover for colleagues.

**About Us**: We are a large, friendly practice serving a patient population of approximately 13,000. We are based over two sites - Cuffley Village Surgery and Valley View Health Centre. We have a very supportive team comprising of GPs, nurses, paramedics, HCAs and administrative staff.

Benefits include: NHS pension scheme, free parking and 5 weeks holiday (pro rata for part time staff).

**Disclosure and Barring Service Check

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