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IT Help Desk Support Engineer

4 months ago

London, United Kingdom Absolutely Recruitment Full time

**IT Help Desk Support Engineer - Events**

**Full time, permanent office -based, hybrid role (3 office/ 2 remote)**
**Salary: £28k - £30k per annum**

**Based London SE1 area**

Our client, an independent events agency is currently looking for a Help Desk Support Engineer. As a Help desk support engineer, you will be multi-skilled, technically minded and be able to work within a small team to assist in resolving all technical challengesthe business presents. As the IT industry is constantly evolving, you can demonstrate a desire to learn and grow in experience as we progress through a period of digital transformation. You will support the IT department in the day-to-day running of the business,ensuring the smooth, efficient running of all departments from an IT perspective.

This role is multiple faceted, requiring interaction with the Registration Project Manager and IT Director in the organisation and planning of onsite technology for 20 events annually, this includes going onsite to support the deliveries. This requires strongproject management and communication skills and working off a timeline. There may be, at times, a requirement to work outside normal working hours, occasional weekends and travelling onsite for events.

**Key Responsibilities**
- Manage the day-to-day hardware and software requirements.
- Applications include G-Suite, Microsoft Azure, Active Directory, Windows 10/11 and MacOS
- Assisting the operations team in the smooth running of the IT and on boarding function
- Ensure freelancers are on-boarded ensuring all correct requirements are completed
- First point of contact for any IT related issues within the business
- Liaising with the global offices to ensure we communicate in the most efficient way
- Presentable documentation
- User account management
- Life cycle management of IT hardware, including printers, laptops, PC's and mobile devices
- Efficiently managing a queue of IT support requests and delivering a high-quality of work
- Regular system maintenance checks
- Managing change requests
- Process documentation
- Using IT asset management systems to keep desktops and laptops up to date
- Assisting with key departmental projects

**Person Specification**
- Minimum 6 months - 1 Year experience within IT support/help desk environment
- An established and proactive problem solver ensuring processes are clear and adhered to
- Ability to manage own workload
- Ability to meet deadlines whilst maintaining attention to detail
- Able to work under pressure and manage multiple stakeholders
- Excellent communication and interpersonal skills
- Strong understanding of software and hardware capabilities
- Problem solver and solutions focused
- Flexible working approach which will include evenings/weekends as needed and away from home/overseas as required
- Proactive Thinker
- Collaborative
- Strong ability to prioritise work
- Always positive and leads by example