2nd Line Support

2 weeks ago


Team Valley Trading Estate, United Kingdom Reed Full time

A **leading organisation **specialising in providing **high quality services** are looking for a **Service Desk Engineer.**

**Responsibilities include**:

- Adhering and responding to agreed SLAs
- Assisting and liaising with 3rd line teams and escalating incidents where appropriate
- Assisting with customer project work where necessary
- Taking ownership of customer issues

**Essential Skills and Experience Required**
- Experience working in a similar IT Support role
- Strong understanding of Microsoft OS
- Basic understanding of Networking and Servers
- Ability to work in a proactive way in a fast-paced environment
- Excellent written and communication skills
- Strong understanding of ITIL framework
- Basic understanding of working within SLAs
- Linus/Cisco understanding is desired but not essential

**Benefits include and are not limited to**:

- Regular training and progression opportunities
- Hybrid working options
- Cycle to work scheme
- Private medical cover
- Pension scheme


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