Administrator/customer Service Advisor
3 months ago
**Job Hours**:
7am-3pm Sunday - Thursday
**About us**
With over 10 years experience manufacturing chemicals for various industries, and coupled with vast experience in direct and online sales, Trade Chemicals was formed to provide high quality products with a super fast delivery turn around.
**Overview**
We are seeking a highly motivated and customer-oriented individual to join our team as an Administration & Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys interacting with people and has excellent communication skills. The role also involves organising orders ready for our despatch teams to complete.
**Duties**
- Organising and processing incoming orders
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Analyze customer needs and recommend appropriate solutions
**Skills**
- Solid computer skills (training of specific software we use will be provided)
- Strong phone etiquette and active listening skills
- Ability to effectively communicate complex information in a clear and concise manner
- Ability to analyze customer needs and provide appropriate solutions
**Salary**: From £10.42 per hour
Expected hours: 35 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Work Location: In person
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