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Telephonist

4 months ago

Manchester, United Kingdom Woodgate and Clark Full time

**The Company**:
Woodgate & Clark is a dynamic, highly responsive loss adjusting business with over 45 years' experience. We are a trusted and secure provider of loss adjusting services to major insurers of the UK insurance market. Our core focus is delivering professional standards of technical excellence and superior levels of customer care. We have a passion for service delivery which sets us apart in our field.

**The Role / Specification**:
You will form part of the loss adjusting support team based in central Manchester. Remote/hybrid working can be considered. You will be conscious of the company ethos and provide at all times a high level of customer service. An excellent telephone manner and good communication skills are a must.

As a telephonist, you will be responsible for taking and transferring incoming calls to the business together with answering basic queries from the claims file.

**Working Hours** are 37.5 per week, 9.00 - 5.30pm or 9.30 - 6.00pm

**Responsibilities will include:

- **
- Answering a high volume of telephone calls and transferring to the relevant department/person
- Where possible, dealing with and resolving basic queries to promote claim proactivity
- Recording detailed notes pertaining to the call
- Ensuring any issues are raised with the case handler or their claim technician
- Assist other areas of the business with tasks as required by your Team Leader

**Who were looking for**:
**In return we offer**:

- Competitive base salary dependent on level of experience & qualifications
- Company contributory Pension
- 25 days holiday + bank holidays
- Death in Service benefit
- Various discounts on lifestyle benefits via our 'Perks at Work' scheme

Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and a basic DBS check.