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Showroom Consultant
2 months ago
**Job Title: Luxury Interior Brand - Showroom Consultant**
Reports to: Showroom Manager & Line Manager
Department: Marketing
Location: London
Part Time: 3 days a week (including Saturdays) & fill in when Showroom Manager is on leave.
**Main Job Purpose**
To deliver a first-class customer experience for all our commercial and consumer visitors to the showroom.
**Main Duties**:
**Showroom**
- To assist all visitors to the showroom with product selection by providing advice and guidance.
- Measurement of the showroom’s performance by tracking the conversion of Showroom visitors to purchases.
- Contact all consumer web enquiries and showroom visitors and guide them to their local retailer.
- To maintain an immaculately presented showroom in line with ALL Design Centre Housekeeping guidelines.
- Keep accurate records of all showroom visitors.
- Use company systems to advise customers on stock and orders.
- Maintain good relationships with Retail Partners.
- To cross sell and upsell where appropriate and always provided the product meets the needs of the client
- Keep up to date with all products, keep track of new products and discontinued lines.
- To be professional and presentable at all times / project the correct company image in line with brand values.
- Work with Sales and Marketing to increase traffic into the Showroom.
**Operations**
- Ensure timely follow-up of all opportunities and activities within CRM.
- Maintain all CRM and Nav client data in real time, as directed, to ensure all records and subsequent reporting and forecasting are accurate.
- Provide exemplary customer service, always presenting a professional company image.
- Process all quotes and orders accurately and in a timely manner for all clients.
- Maintain regular contact with customers to identify their requirements and maintain our relationships.
- Keep customers informed of the progress of their orders and ensure that they are notified of any possible delays.
- To provide efficient and effective support to the external Studio team, working together to provide the best service and outcome to our clients.
- Keep up to date with all products, including new products and discontinued lines.
- Any other ad hoc duties that may be reasonably requested of you.
**Training & Compliance**
- Adhere to all company policies and procedures as instructed.
- Carry out all training provided to deadlines prescribed.
- Execute the responsibilities of a company employee acting in a lawful and ethical manner in accordance with your contract of employment and company staff handbook.
- Work with Line Manager to manage own professional development, including performance appraisal and identifying and meeting training needs to ensure competence and compliance.
**Desired Skills and Experience**
- Retail
- Interior Design background (advantageous)
- CRM software
**Travel/Multi-location**
- May be required to travel to other UK offices as necessary.
**Job Type**: Part-time
Part-time hours: 22 per week
**Salary**: £17,000.00-£20,000.00 per year
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
**Experience**:
- retail (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
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