Housing Solutions Assistant X2

2 weeks ago

Ilford, United Kingdom London Borough of Redbridge Full time

**Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.**

**We're one of the fastest growing parts of the country and the third most diverse London borough. Our **communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the City.**

The Housing Needs Service is undergoing a radical transformation to achieve successful outcomes for our residents to resolve their housing issues. We are seeking people who excel in building positive and trusting relationships with the skills and expertise to deliver lasting housing solutions for our residents.

You would be arriving at the London Borough of Redbridge at an exciting time, joining an ambitious Housing Needs Service that embraces change and a positive learning culture for colleagues with a vision to secure sustainable housing solutions for all.

We are seeking an individual who wants to work in a resident-centred service, offering face-to-face customer service, as well as some remote working. You will play a major part in making residents' lives better by preventing and relieving homelessness.

The role requires either some knowledge of homelessness legislation and awareness of the current housing crisis, in order to offer information and guidance to our residents.

Key responsibilities:

- To undertake a training programme and become responsible for the effective delivery of the Council's statutory investigation and assessment process for households who approach the Council in housing need.
- This will involve a statutory assessment of their circumstances, as well as ensuring that, wherever possible households are prevented from becoming homeless, by securing their residence in their current accommodation.
- The post holder will be required to develop a comprehensive and up-to-date knowledge of relevant legislation, policy and procedures on homelessness and to provide innovative advice and solutions when dealing with complex and difficult cases.
- Responsible for making referrals to partner agencies and recording outcomes
- Managing inboxes

**We currently have 2 full time vacancies available;**

**1x Permanent**

**1x Fixed Term for 12 months**

Ambitious for Redbridge

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