IT Product Specialist

2 weeks ago


Milton Keynes, United Kingdom Sysmex UK Full time

To be successful in this role a substantial amount of UK and Ireland travel will be required in order to perform routine technical support and hardware installations to the expected standard; ultimately ensuring an effective and efficient output from this area of important business. To improve what is already exceptional customer support.

**IT Product Specialist**:

- Your responsibilities- Engage in telephone support.
- First and second level remote support
- Respond within pre-defined KPI time scales.
- Accurate and timely electronic call recording and logging.
- Call data accuracy
- First Time Fix Rate
- Installation of Sysmex Product IT systems
- System upgrades at EOL
- Customer \ 3rd Party Interaction
- Configuration of IT systems
- Administer and deliver customer training courses in-house, on site or online
- Continually update training course material to reflect new practice.
- Help develop and promote Sysmex online academy
- Develop, promote and maintain Customer Competency Examinations
- Maintain high customer competency examination pass rate.
- Attend all required technical instrumentation training.
- Gain understanding of CRM software.
- Company Policy and Procedures

As well as a number of other responsibilities.
- Your profile- Customer focussed
- Good organisational skills
- Presentation skills
- Full driving licence
- Experience troubleshooting IT systems
- Experience of remote IT support
- TCP/IP awareness
- Good network troubleshooting experience
- Understanding technical, scientific documentation
- We offerThis role is eligible for our extensive company benefit package, including the provision of hybrid working **Please note**: Hybrid working will commence after your probation period has been successfully completed.

Monday to Friday 8.30am - 5.30pm.

All applicants will need to be available on **19**th** May 2023** to attend the assessment day.

Place of Work

Sysmex UK Ltd

Field of Employment

IT

Working Experience

2 to 5 years

Type of Employment

full-time

Offer valid until

19-05-2023



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