Repairs & Maintenance Administrator

6 months ago


Oxford, United Kingdom Response Organisation Full time

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

**Do you have the desire to empower and promote independence and an interest in mental health?**

**Administrator**:

- **£24,000 - £26,000 per annum** (Salaries vary depending on experiences)

**Hours**:

- 37 hours per week, Monday - Friday

**Service**:

- Housing & Property

**Location**-** **ODS, Horspath Road, Cowley, Oxon, OX4 2RH

**What You’ll Be Doing**:
We are looking for an** **enthusiastic and highly motivated Administrator to join our dedicated Maintenance team within Housing & Property at Response. The Housing team focuses on all aspects of tenancy sustainment and the Property team focus on day-to-day repairs, planned improvements and cyclical compliance work. This position is suited to someone who wants to utilise their administration skills in a busy and supportive workplace for an organisation that are committed to improving the lives of others.

**Overall job responsibility**:
The duties within any role vary from day to day. Some of the core duties within the role will include:

- Being the first point of contact and delivering excellent customer service for all Housing & Property queries.
- Maintaining the Repairs Mailbox on Outlook and responding to queries within a designated timeframe as outlined.
- Monitoring of the main Housing & Property phone line used by support staff and residents to report any queries, Anti-social behaviour, urgent and non-urgent repairs.
- Using the company system to log and raise repair requests and assign to internal operative/external contractor, within agreed KPI’s.
- To work as a cohesive unit with other Repairs Administrators.
- Provide effective communication across the Housing and Property department.
- Ensure accurate and consistent record keeping through housing management systems.
- Ensuring confidentiality and compliance with GDPR regulations.
- Attend staff and other meetings where required.
- Management and processing of invoices.

**The Successful Applicant**:
Our main priority is to find people who can live our values every day - **Caring, Safe, Creative and Aspirational. **We provide excellent training on everything else, but we do ask that you have:

- Experience in working with all MS Office packages, including excel.
- Experience working to strict deadlines without compromising content and service.
- Good communication skills.
- Strong organisational and time management skills.
- Ability to work as part of a team.

**What We Offer**:

- 33 days annual leave (inclusive of bank holidays)
- Blue Light card and other discounted shopping
- Employee Assistance Plan - with access to free counselling
- Cycle to Work Scheme
- Enhanced family friendly leave
- Professional qualification sponsorship and study leave
- £500 refer a friend bonus scheme
- Optional health cash care plan with money off prescriptions and treatments
- Wellbeing hub and mental wellbeing support app - approved by NHS
- Free flu jabs

If this Administrator position sounds like the role for you then please click ‘**Apply’** today We would love to hear from you Closing date for this vacancy may be early than advertised.

To learn more about Response and what we do, please visit our website: Response - Mental Health Care & Support.


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