Head of Digital Operations

2 weeks ago

London, United Kingdom National Audit Office Full time

**Job title**
- Head of Digital Operations**Minimum salary**

**Maximum salary**

**Location**
- London or Newcastle**Close date**
- 26/04/2024**Job description**:
**Job description**
- Job Title: Head of Digital Operations
- Location: London & Newcastle
- Employment type: Full time & Permanent- About the National Audit Office
- The National Audit Office (NAO) is the UK’s main public sector audit body. Independent of
- government, we have responsibility for auditing the accounts of various public sector bodies,
- examining the propriety of government spending, assessing risks to financial control and
- accountability, and reviewing the economy, efficiency and effectiveness of programmes,
- projects, and activities. We report directly to Parliament, through the Committee of Public
- Accounts of the House of Commons which uses our reports as the basis of its own
- investigations. We employ approx. 1,000 people, most of whom are qualified accountants,
- trainees, or technicians. The organisation comprises two service lines: financial audit, and
- value for money (VFM) audit and has a strong core of highly talented corporate teams.- difference it makes to our organisation. By removing barriers and creating an inclusive culture
- all our people can develop and maximise their full potential. As members of the Business
- Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled
- applicants who meet the minimum criteria.- Introduction:

- Head of Digital Operations is a newly created role within the NAO’s Digital Services (DS)
- function. Leading a newly created team bringing together; Service Management, technology &
- cloud operations, the management of all digital strategic support managed service providers,
- including service desk, 2nd -4th line support, End User & Infrastructure Computing (EUIC),
- network & connectivity management and leading an internal technical operations team.
- The Head of Digital Operations is responsible for the operational effectiveness of all the NAO’s
- digital estate. This includes ensuring the availability, accessibility, reliability, security and
- operational effectiveness of all NAO digital systems, services, and networks. This also includes
- ensuring that all digital service provision meets or exceeds the performance targets, service
- standards and the digital needs of the organisation.
- This role reports into the Head of IT.
- This team consists of circa ten permanent team members and a number of externally
- managed support service providers. Managed support contracts boost support capacity and
- capability and cost in the region of £1.5m annually. The digital estate comprises circa 1,500
- users in offices in London, Newcastle, and remote users anywhere in the world.
- This role requires regular attendance to the office in Victoria, London, and occasional
- attendance in the NAO’s office in Newcastle**Responsibilities**
- Head of Digital Operations is a newly created role within the NAO’s Digital Services (DS)
- function. Leading a newly created team bringing together; Service Management, technology &
- cloud operations, the management of all digital strategic support managed service providers,
- including service desk, 2nd-4th line support, End User & Infrastructure Computing (EUIC),
- network & connectivity management and leading an internal technical operations team.
- The Head of Digital Operations is responsible for the operational effectiveness of all the NAO’s
- digital estate. This includes ensuring the availability, accessibility, reliability, security and
- operational effectiveness of all NAO digital systems, services, and networks. This also includes
- ensuring that all digital service provision meets or exceeds the performance targets, service
- standards and the digital needs of the organisation.
- This role reports into the Head of IT.
- This team consists of circa ten permanent team members and a number of externally
- managed support service providers. Managed support contracts boost support capacity and
- capability and cost in the region of £1.5m annually. The digital estate comprises circa 1,500
- users in offices in London, Newcastle, and remote users anywhere in the world.
- This role requires regular attendance to the office in Victoria, London, and occasional
- attendance in the NAO’s office in Newcastle**Skills required**
- Personal skills
- Self-starter with energy and enthusiasm for driving continuous improvement and
organisational learning.
- Organised and structured, with excellent attention to detail and the ability to prioritise
and plan.
- Good emotional intelligence skills, ability to empathise with customer, team, and
supplier challenges and to coach internal teams and external suppliers to effective
- delivery.
- Well-developed negotiating skills, applied in a supplier management environment.
- Strong communication and inter-personal skills with the ability to work effectively and
coll

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