Retail Assistant
7 months ago
**Star Expert - Mercedes-Benz of Epsom**
We are recruiting for a Star Expert to join the team at our Epsom dealership. The purpose of this role is to create an exciting and engaging retail experience for new and used car buyers. Ultimately, delivering this experience will improve sales conversion and loyalty.
The role is responsible for being the first point of contact with customers calling or visiting the showroom to provide a focussed experience. Responsibilities include enquiry handling, qualification; buyer needs analysis, vehicle presentation, and product experience and handover post sale.
**Main Duties and Responsibilities**
- Engage with customers arriving in the showroom and act as an ambassador on behalf of the business
- Providing an immediate ‘Sandown’ feeling
- Question and listen to the customer and identify their needs.
- Use product knowledge to provide guidance on the right product
- Provide a complete product presentation experience, using available showroom product and online/iPad technology TEST DRIVE
- Ensure all customer details are captured and recorded in the enquiry management system
- Provide a succinct summary of customer needs to the Sales Exec/Transaction Manager
- Ensure a seamless experience with the Sales Exec/Transaction Manager
- Ensure website photography is up to date
- Help to appraise new cars on delivery to site
**Experience Required**
Previous experience in a customer facing retail environment is essential however, motor trade, experience is not a requirement as an extensive training programme into the Brand will be undertaken. Applicants must hold a full driving licence.
**Key Skills/Attributes Required.**
- High levels of attention to detail
- Excellent communication skills, at all levels
- A passion for supreme customer satisfaction
- An interest in changing technologies
The showroom is open from 8.30 - 18.30 Monday to Friday, 8:30 - 17:00 Saturday and 10:00 - 16:00 Sunday. Weekend work on a rota basis will be required however; a 5-day week will be worked.
**42.5 hours per week**
**Job Types**: Full-time, Permanent
Pay: Up to £26,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- customer facing retail in the motor trade: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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