Anti-social Behaviour Support

3 months ago

Devizes, United Kingdom Aster Group Full time

We have an opportunity to join the Anti-Social Behaviour Team in a support role for a 9 month fixed term contract.

**What you’ll be doing**

In the ASB Support role you’ll find yourself assisting the team to ensure a successful ASB service is delivered. This will help our customers and communities to feel safe.

You’ll be a key point of contact for the ASB team, monitoring all methods of incoming contact to ensure that targets are met.

You’ll be working collaboratively with internal teams and external partners to ensure effective case management so being able to communicate at all levels will be important.

The role will work across our operating regions which include Hampshire, Wiltshire, Somerset, Dorset, Devon and Cornwall.

**About you**

Yes, this is an admin role, but it is so much more than that. You’ll need to have great resilience, you’ll find that the team around you offer lots of support, however being resilient by nature will really help you.

You’ll be a skilled communicator, able to show empathy but alongside your organisational skills be able to ensure that all those involved in case management are doing what’s needed.

You’ll be confident with your IT skills, you’ll have experience in using databases and will understand how maintaining clear records and tight processes supports the right outcomes.

**What’s in it for me**

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

- Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

**Ready to apply?**

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

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