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Care Co-ordinator

4 months ago

Letchworth, United Kingdom Herts at Home Full time

**Role: Care Co-ordinator**

**Location: Letchworth Garden City, Hertfordshire ( However you would be required to travel to Hertford)**

**Salary: £28,000**

**Permanent Position**
- **Would you like the opportunity to enhance the life of a vulnerable adult?**_

Do you consider yourself caring, enthusiastic, responsible and understanding?

If so, **Herts at Home** would love to hear from you.

We're seeking a caring, responsible, empathetic, understanding and proactive individual with a great sense of humour to join our friendly **Scheduling/Care Co-Ordinator Team** at our Head Office in Hertford.

**Herts at Home **are a care provider working with Hertfordshire County Council and we provide care for people living in their own homes in the community.
- **Salary of £28,000 per annum**:

- Herts at Home are committed to developing our employees and offer extensive **free training** and ongoing support throughout your career
- **Access to Herts Rewards scheme offering an extensive range of discounts from retailers**:

- **Pension**:

- You will work with a friendly, supportive team that share a passion for the delivery of high standard, person-centred care
- 5 Over 7 days working pattern, to include a Saturday or Sunday 1once a month. You will also be part of the contingency planning.

**The role and responsibilities**:

- Planning, coordinating and scheduling of services for our service users
- Using electronic scheduling system (People Planner) to organise rotas and ensure that all carer workers have their schedules in advance
- Produce accurate reports on scheduling and care planning activity to support data requirements for missed, late, and adjusted calls
- Delivering care as required
- Communication with brokerage services to discuss packages of care, increases/decreases.
- Act as a point of contact for relatives, carers, health and social care professionals in relation to scheduling and care packages
- Monitor alerts and escalate these as necessary to the Registered Manager

**About you**:

- Experience of customer assistance and call handling
- Experience of work-flowing planning and creating rotas
- Strong IT skills - knowledge of Excel and People Planner desirable
- Keeps calm and focused under pressurised and challenging circumstances
- Excellent communication skills
- A passion for delivering high quality care to a wide variety of older people
- Comfortable in assisting individuals with their personal care if required

Experience as a scheduler/planner/care co-ordinator would be an advantage but is not essential as full training is provided.

If you are not quite ready to apply, but you’d like to know more, please call us on 01438 845 220 for an informal chat.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hertford, Hertfordshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- providing care: 1 year (preferred)

Work Location: In person