Colleague Experience Partner
6 months ago
We’re settle, a resident-focused housing association. Working in communities across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, we provide more than 23,000 residents in over 10,000 households with a place to call home. There is something special about working here. It’s in the values that shape us and the people that make us - us And it’s in caring not only about the work we do, but also how we do it. We put residents first. We know that everyone is different, so we ensure that we provide a service that is as individual as each resident.
Here at settle we are looking for a Colleague experience partner to join the Customer experience team. We have started to develop a new approach to colleague and resident engagement, and this role will deliver these ambitions as involving residents and colleagues in the decisions that we make is how we run our business. You will partner with the organisation to be a place where colleagues love to work, with colleague engagement being at the forefront of your role. You will be open minded, resilient, and curious, working closely and collaboratively with customer experience and the people team to deliver joined up services which when delivered achieve positive change.
**Requirements**:
**_ Outline of Key Responsibilities..._**
- Support delivery of the colleague engagement plan.
- Build strong and trusted relationships with colleagues, forums and key stakeholders across settle.
- Understand and identify opportunities to drive engagement inclusively across all colleagues and business areas.
- Co-ordinate a programme of colleague engagement activities and develop ways of working which promotes the use of digital solutions.
- Lead on engagement feedback via peakon, data analysing to identifying trends and opportunities to drive engagement across teams and demographics.
- Review and research external best practise for colleague engagement making recommendations for continuous improvement opportunities.
- Work closely with the customer experience and people teams to ensure our offering and plans are aligned.
- Play a supportive role in delivery of the end-to-end colleague experience from employer branding, housewarming, professionalism and ongoing engagement.
- Support the resident and colleague experience manager in delivery of a positively impactful and meaningful colleague experience.
- Pro-actively identify what the potential risks to engagement are and identify the steps to mitigate impact.
- Encourage and drive colleague participation and action across all business areas to support positive change through improvements for not only colleagues but residents too.
**_We are looking for someone who has..._**
- Be a positive role model with excellent interpersonal skills with a colleague focused attitude and the ability to develop strong working relationships to achieve the desired outcomes.
- Proven ability to remain focused and work with others to very tight deadlines across multiple campaigns and projects in a dynamic environment with often changing principles.
- Experience of working in a colleague focused environment engaging effectively with a diverse group of people.
- Collate, analyse and report data into meaningful feedback.
- Demonstrate an enthusiastic attitude towards colleague engagement with the ability to think in creative, innovative ways.
- Make decisions focused on colleague and resident’s needs.
- Think outside the box and be willing to give things a go
- Communicate clearly in writing and verbally with a wide range of customers and colleagues.
**For added brilliance**:
- Be a thought leader and change maker with excellent organisational skills and a flexible approach.
- You’ll be passionate not just about customer engagement, but also great workplace culture
**Benefits**
**_ In return, we are offering..._**
- **An annual salary of £40,000 per annum**:
- Hybrid working role dependant
- Flexible working
- Enhanced maternity, paternity and adoption leave
- Annual Leave - 27 days per year increasing by length of service (up to 32 days)
- Stakeholder pension scheme
- Life assurance
- Healthcare cash plan
- Local discounts
- Mental health support and counselling sessions
-
Resident Experience Partner
6 months ago
Letchworth, United Kingdom settle Full timeWe’re settle, a resident-focused housing association. Working in communities across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, we provide more than 23,000 residents in over 10,000 households with a place to call home. There is something special about working here. It’s in the values that shape us and the people that make us -...
-
Customer Resolution Partner Contract
7 months ago
Letchworth, United Kingdom settle Full timeWe’re settle, a resident-focused housing association. Working in communities across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, we provide more than 23,000 residents in over 10,000 households with a place to call home. There is something special about working here. It’s in the values that shape us and the people that make us -...
-
Customer Experience Ambassador
3 weeks ago
Letchworth, Hertfordshire, United Kingdom Letchworth SEAT Full timeWe are proud to be a family-run business, serving the local community since 1974. As a Customer Experience Ambassador, you will play a vital role in delivering exceptional service to our valued customers.Your key responsibilities will include:Welcoming customers and making them feel at ease.Building trust through active listening and empathy.Fostering strong...
-
Letchworth, Hertfordshire, United Kingdom Altro Ltd Full timeThe Altro Group, a leading manufacturer of premium flooring and wall cladding systems, seeks an experienced HR Business Partner to join its team in Letchworth Garden City.OverviewThe successful candidate will provide strategic support to the company's commercial and marketing functions, working closely with the HR Manager and other colleagues to ensure the...
-
Neighbourhood Partner Contract
6 months ago
Letchworth, United Kingdom settle Full timeWe’re settle, a resident-focused housing association. Working in communities across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, we provide more than 23,000 residents in over 10,000 households with a place to call home. There is something special about working here. It’s in the values that shape us and the people that make us -...
-
Customer Experience Coordinator
1 month ago
Letchworth, Hertfordshire, United Kingdom Costa Coffee Full timeTake Your Career to the Next Level with Costa Coffee We're seeking a results-driven and customer-focused individual to join our team as a Barista Maestro. In this role, you'll have the opportunity to develop your leadership skills, work closely with our customers, and contribute to the success of our store. About the Position The successful candidate will be...
-
Finance & Payroll Business Partner
7 months ago
Letchworth, United Kingdom Hales Jobs Full timeFinance & Payroll Business Partner **Salary**: £35,000.00-£40,000.00 per year Full time (Monday to Friday) Our client is looking for a Finance and Payroll Business Partner to join their team. This exciting new role offers the opportunity to collaborate with the talented team in preparing financial information for internal and external reporting and your...
-
Strategic HR Business Partner
2 weeks ago
Letchworth, Hertfordshire, United Kingdom HR Circle Full timeJob Title: Strategic HR Business PartnerLocation: Remote or hybridAbout the Role:We are seeking an experienced HR consultant to join our team at HR Circle. As a strategic HR business partner, you will work closely with our clients to provide tailored HR solutions that meet their unique needs.Key Responsibilities:Provide expert HR advice to clients on...
-
UK Accounts Manager Position
7 days ago
Letchworth, Hertfordshire, United Kingdom Mellis Blue Ltd Full timeThe successful candidate will have solid UK accounting experience in a firm of accountants and be able to work without restriction in the UK.This position reports directly to partners and involves assisting managers and partners to provide accountancy and advisory services to clients. Key responsibilities include:Providing expert accounting advice to...
-
Letchworth Office Accountancy Role
7 days ago
Letchworth, Hertfordshire, United Kingdom Mellis Blue Ltd Full timeWe are looking for an accomplished Senior Accounting Professional to take on a challenging role that requires strong technical skills and excellent communication abilities.This position involves working closely with managers and partners to provide accountancy and advisory services to clients. Key responsibilities include:Leading audit teams and providing...
-
Taxation Leader
4 weeks ago
Letchworth, Hertfordshire, United Kingdom Bennett and Game Recruitment LTD Full timeBennett and Game Recruitment LTD have a vacancy for an experienced Senior Tax Manager to join their growing team in the UK.Our client, a multi-site Accountancy Practice based in Letchworth, is seeking a highly skilled individual to support their partners and clients with tax guidance.About the Role:Serving as the primary contact for new clients seeking tax...
-
Facilities Technician
1 month ago
Letchworth, Hertfordshire, United Kingdom Nuffield Health Brentwood Full timeNuffield Health is a dynamic and innovative healthcare charity, and we're seeking a highly motivated Building Services Engineer to join our team. As a key member of our facilities team, you'll be responsible for ensuring that our fitness and wellbeing gyms are safe, clean, and well-maintained.The successful candidate will have a strong background in...
-
Strategic HR Partner
2 weeks ago
Letchworth, Hertfordshire, United Kingdom HR Circle Full timeAbout UsAt HR Circle, we specialize in creating great places to work for small businesses. Our team is driven by delivering expert HR advice and support, focusing on commercial understanding and long-term relationships.We are seeking a people development expert to join our consulting team. The ideal candidate will have a passion for developing others and a...
-
Maintenance Specialist
1 month ago
Letchworth, Hertfordshire, United Kingdom Nuffield Health Brentwood Full timeAt Nuffield Health, we're dedicated to providing the best possible care and services to our members and patients. As a key member of our facilities team, the Building Services Engineer will play a crucial role in ensuring that our gyms and wellbeing facilities are safe, clean, and well-maintained.The ideal candidate will have a proven track record in...
-
Technical Project Coordinator
2 weeks ago
Letchworth, Hertfordshire, United Kingdom Designed Search Full timeAbout the RoleThis permanent, full-time position involves working on a range of exciting projects in Mixed Use, Retail, Residential, and Commercial sectors.As a key member of our team, you will contribute to the technical delivery of projects, utilizing your skills and expertise to ensure successful project outcomes.ResponsibilitiesDeliver high-quality...
-
Finance Business Partner
3 days ago
Letchworth Garden City, United Kingdom Vitae Financial Recruitment Limited Full timeFinance Business Partner Letchworth, Hertfordshire (Hybrid) Circa £45,000 + Excellent Bonus This is a fantastic opportunity to join this progressive and dynamic market leading organisation who are seeking a qualified management accountant to join their best-in-class finance team. The role would suit someone recently qualified seeking a step up...
-
Sales Assistant
6 months ago
Letchworth, United Kingdom WHSmith Full time**Sales Assistant - WHSmith - Letchworth** Contract Type: Fixed Term Working hours: 15 hours weekly, includes weekend working aswell as midweek in 3 hour stints. Keyholder position and includes elements of lone working As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic...
-
Sales Assistant
6 months ago
Letchworth, United Kingdom WHSmith Full time**Sales Assistant - WHSmith - Letchworth** Contract Type: Fixed Term Working hours: 3 hours - Sundays Must be 18+ due to Lone working elements As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud...
-
Senior Accountant Professional
2 weeks ago
Letchworth, Hertfordshire, United Kingdom Mellis Blue Ltd Full timeSenior Accountant Professional RoleAt Mellis Blue Ltd, we are seeking a skilled Senior Accountant Professional to join our team in the Letchworth office.The successful candidate will provide accountancy and advisory services to clients, assist managers and partners in business development and client relationships, and work closely with the team to achieve...
-
Support and Inclusion Professional
2 weeks ago
Letchworth, Hertfordshire, United Kingdom Randstad Education Full timeAbout the RoleWe are partnering with a special education needs school in Letchworth to recruit a highly skilled SEN Teacher who can provide expert support to students with diverse learning needs.Key ResponsibilitiesTo design and deliver tailored educational programs that cater to the unique needs of students.To collaborate with colleagues to ensure a...